Summary

The Administrative Officer provides oversight - coordination - and execution of administrative - financial - human resources - and operational functions to support high-quality - Veteran centered ambulatory care delivery. The AO works collaboratively with all clinical - nonclinical and ancillary CBOC leadership - in conjunction with the Assistant Director and Nurse Manager (NM) to ensure efficient operations - regulatory compliance - fiscal stewardship - and continuous performance improvement.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 04/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-0341-09 position you must have served 52 weeks at the GS 7. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Specialized experience would typically include - but are not limited to: Reviews documents - reports - and/or applications for omissions and inconsistencies - and ensures data entry is complete and accurate. Maintains automated system of program-specific data to track suspense's on items such as project milestones - progress reports - funding accomplishments - compliance strategies. Obtains and monitors the use of services - supplies - or equipment for the offices. Justifies and requests replacements for outdated equipment by identifying the outdated equipment - gathering relevant information on office equipment - or requesting office equipment for own work area. Schedules appointments - coordinates meetings - and/or schedules conferences. Independently schedules the Chief and staff members' time based on a knowledge of preferences and current commitments. Works with other facility Administrative Officers - Managers and Supervisors in identifying opportunities for improvement - defining audit topics and criteria for Performance Appraisals - and reviewing the documentation generated to assure compliance with the Joint Commission on Accreditation of Health Care Organizations (TJC) - CARF - and other accreditation standards - Medical Center and other legal and regulatory guidelines. OR - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree.. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. You must have a combination of specialized experience and One year of full-time graduate education beyond the first 18 semester hours of a course of study leading to a master's degree is creditable toward meeting the specialized experience requirements. NOTE: If using education combined with specialized experience to qualify - a copy of your transcript is required. available You will be rated on the following Competencies for this position: Attention to Detail Decision Making Flexibility Integrity/Honesty Interpersonal Skills Leadership Learning Oral Communication Planning and Evaluating Problem Solving Reading Comprehension Reasoning Self-Management Teamwork Technology Application Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:

The work is mostly sedentary. Typically - the employee sits comfortably to complete the work. However - there may be some walking - standing - bending - and carrying of light items such as patient records - supplies - correspondence - and files. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

The CBOC's Administrative Officer - position indirectly supports all clinical - non-clinical and ancillary services to include but are not limited to Nursing - Mental Health - Primary Care - Geriatrics - Pathology - Imaging - Medical - Surgical - Social Work - Health Administrative and Facility services provided at the CBOC location

Provides support to all services via the office of Patient Care Services allowing Veterans - employees - and community members to escalate issues or concerns affecting operations

The Administrative Officer also participates in a periodic leadership forum with local leadership to engage supervisors - share facility specific information and address concerns

This Administrative Officer position duties consist of but are not limited to the following: Administrative Officer performs overall administrative management for the facility at the assigned CBOC(s)

interpret administrative policies - developing and/or implementing local policies - defining administrative requirements - and/or providing advice to top management on related issues

Serves as the primary administrative point of contact for assigned CBOCs - ensuring day-to-day operations are executed efficiently and in alignment with VHA policies and local procedures

Oversee CBOC operations including space utilization - workflow coordination - scheduling support - records management - and administrative support functions

Coordinates administrative processes to support access to care - continuity of care - and Veteran experience

Develops and provides guidance on administrative requirements for BPVAHCS - Lee County Healthcare Center - and the seven complexes multispecialty CBOCs

Serves as an advisor to the CBOC leaders including the Service Chiefs - Chief Nurse - Assistant Chief Nurse - Nurse Managers - Health System Specialists and the ELT on all administrative management matters of the CBO

• Provides oversight - coordination - and execution of administrative - financial - human resources - and operational functions to support high-quality - Veteran centered ambulatory care delivery.
• Works collaboratively with all clinical - nonclinical and ancillary CBOC leadership - in conjunction with the Assistant Director and Nurse Manager (NM) to ensure efficient operations - regulatory compliance - fiscal stewardship - and continuous performance improvement.
• Reviews documents - reports - and/or applications for omissions and inconsistencies - and ensures data entry is complete and accurate.
• Maintains automated system of program-specific data to track suspense's on items such as project milestones - progress reports - funding accomplishments - compliance strategies.
• Obtains and monitors the use of services - supplies - or equipment for the offices.
• Justifies and requests replacements for outdated equipment by identifying the outdated equipment - gathering relevant information on office equipment - or requesting office equipment for own work area.
• Schedules appointments - coordinates meetings - and/or schedules conferences.
• Independently schedules the Chief and staff members' time based on a knowledge of preferences and current commitments.
• Works with other facility Administrative Officers - Managers and Supervisors in identifying opportunities for improvement - defining audit topics and criteria for Performance Appraisals - and reviewing the documentation generated to assure compliance with the Joint Commission on Accreditation of Health Care Organizations (TJC) - CARF - and other accreditation standards - Medical Center and other legal and regulatory guidelines.
• Indirectly supports all clinical - non-clinical and ancillary services to include but are not limited to Nursing - Mental Health - Primary Care - Geriatrics - Pathology - Imaging - Medical - Surgical - Social Work - Health Administrative and Facility services provided at the CBOC location.
• Provides support to all services via the office of Patient Care Services allowing Veterans - employees - and community members to escalate issues or concerns affecting operations.
• Participates in a periodic leadership forum with local leadership to engage supervisors - share facility specific information and address concerns.
• Performs overall administrative management for the facility at the assigned CBOC(s).
• Interprets administrative policies - developing and/or implementing local policies - defining administrative requirements - and/or providing advice to top management on related issues.
• Serves as the primary administrative point of contact for assigned CBOCs - ensuring day-to-day operations are executed efficiently and in alignment with VHA policies and local procedures.
• Oversees CBOC operations including space utilization - workflow coordination - scheduling support - records management - and administrative support functions.
• Coordinates administrative processes to support access to care - continuity of care - and Veteran experience.
• Develops and provides guidance on administrative requirements for BPVAHCS - Lee County Healthcare Center - and the seven complexes multispecialty CBOCs.
• Serves as an advisor to the CBOC leaders including the Service Chiefs - Chief Nurse - Assistant Chief Nurse - Nurse Managers - Health System Specialists and the ELT on all administrative management matters of the CBO.

• Attention to Detail
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Leadership
• Learning
• Oral Communication
• Planning and Evaluating
• Problem Solving
• Reading Comprehension
• Reasoning
• Self-Management
• Teamwork
• Technology Application

• One year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization.
• Reviews documents - reports - and/or applications for omissions and inconsistencies - and ensures data entry is complete and accurate.
• Maintains automated system of program-specific data to track suspense's on items such as project milestones - progress reports - funding accomplishments - compliance strategies.
• Obtains and monitors the use of services - supplies - or equipment for the offices.
• Justifies and requests replacements for outdated equipment by identifying the outdated equipment - gathering relevant information on office equipment - or requesting office equipment for own work area.
• Schedules appointments - coordinates meetings - and/or schedules conferences.
• Independently schedules the Chief and staff members' time based on a knowledge of preferences and current commitments.
• Works with other facility Administrative Officers - Managers and Supervisors in identifying opportunities for improvement - defining audit topics and criteria for Performance Appraisals - and reviewing the documentation generated to assure compliance with the Joint Commission on Accreditation of Health Care Organizations (TJC) - CARF - and other accreditation standards - Medical Center and other legal and regulatory guidelines.
• Successfully completed a master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree.
• Combination of specialized experience and education beyond the first 18 semester hours of a course of study leading to a master's degree.