Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Responsibilities or duties

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Coach Tribe leads, Tribe Tech Leads, Team leads, Chapter Leads, Product Owners and empower squad/team members to deliver aspirational OKRs for business performance. Coach teams to identify value opportunities and run experiments to test them to drive innovation culture.
• Facilitator: Facilitate squads’ agile way of working through Safaricom Agile Blueprint best practice. Adhere to Tribe/CoE and squad ceremonies e.g. 6 weeks look ahead, 2 weeks sprint, POCLAC, PO sync, Monthly Tribe reviews, Big room Planning, Quarterly Business Review.
• Trainer: Provide training to the squad on the agile process through continuous training and improvement on PI yield, quality, processes etc. Deliver training programs for all employees in the organization as needed as part of agile capability training (e.g., bootcamps, Ask Me Anything-AMA sessions, Agile Go and See and chapter specific training to grow agile culture.
• Mentor: Focusing on squads and tribes continuous improvement by creating a psychological safe environment for healthy conflict and meaningful collaboration.
• Train TL, TTL, PO, CL and tribe/CoE members on agile principles and how to apply them in backlog creation, MVP design and user story mapping to focus on business outcomes to satisfy the customer.
• Agile maturity: Tribe/CoE pulse surveys in 2 months to measure the adoption of Agile principles and practices to identify gaps and opportunities to improve overall Agile maturity. People and mindset performance evaluations in the contribution model via 360-degree feedback for the Tribe’s/ COE squads/teams
• Develop professional skills as “craftsmanship” through Agile Coach craft learning journey: Outcomes, Coaching & Agile skills. Coordination of chapter boosts and inter-chapter boosts for best practices sharing.
• Provide ongoing agile capability building to tribes and squads through day-to-day coaching and bootcamps.

Qualifications or requirements

• Demonstrate strong knowledge and background of agile concepts
• Possess certifications in agile practices e.g. Professional Scrum Master, Professional Scrum Product Owner
• Bachelor’s degree in STEM from an accredited college or university is preferred
• Experience in the IT industry and a good understanding of the full software life cycle.
• Good experience with at least one tracking tool like Jira, Confluence, Teams
• Experience in writing and working with product requirements, features, and user stories preferred

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Coach Tribe leads, Tribe Tech Leads, Team leads, Chapter Leads, Product Owners and empower squad/team members to deliver aspirational OKRs for business performance. Coach teams to identify value opportunities and run experiments to test them to drive innovation culture.
• Facilitate squads’ agile way of working through Safaricom Agile Blueprint best practice. Adhere to Tribe/CoE and squad ceremonies e.g. 6 weeks look ahead, 2 weeks sprint, POCLAC, PO sync, Monthly Tribe reviews, Big room Planning, Quarterly Business Review.
• Provide training to the squad on the agile process through continuous training and improvement on PI yield, quality, processes etc. Deliver training programs for all employees in the organization as needed as part of agile capability training (e.g., bootcamps, Ask Me Anything-AMA sessions, Agile Go and See and chapter specific training to grow agile culture.
• Focusing on squads and tribes continuous improvement by creating a psychological safe environment for healthy conflict and meaningful collaboration.
• Train TL, TTL, PO, CL and tribe/CoE members on agile principles and how to apply them in backlog creation, MVP design and user story mapping to focus on business outcomes to satisfy the customer.
• Measure the adoption of Agile principles and practices to identify gaps and opportunities to improve overall Agile maturity. Conduct People and mindset performance evaluations in the contribution model via 360-degree feedback for the Tribe’s/ COE squads/teams
• Develop professional skills as “craftsmanship” through Agile Coach craft learning journey: Outcomes, Coaching & Agile skills. Coordination of chapter boosts and inter-chapter boosts for best practices sharing.
• Provide ongoing agile capability building to tribes and squads through day-to-day coaching and bootcamps.

• Agile concepts
• Agile practices
• IT industry knowledge
• Full software life cycle understanding
• Jira
• Confluence
• Teams
• Product requirements writing
• Product features writing
• User story mapping

• Strong knowledge and background of agile concepts
• Certifications in agile practices e.g. Professional Scrum Master, Professional Scrum Product Owner
• Bachelor’s degree in STEM from an accredited college or university is preferred
• Experience in the IT industry and a good understanding of the full software life cycle.
• Good experience with at least one tracking tool like Jira, Confluence, Teams
• Experience in writing and working with product requirements, features, and user stories preferred