Background information about the job or company (e.g., role context, company overview)

The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization.

Responsibilities or duties

Learning Program Design & Development

• Establish the foundational baseline, by designing a concise, high-impact foundational AI literacy experience accessible to all staff
• Build solutions that bring learning into the flow of work. Identify opportunities to embed gen AI into learning, enable staff to practice skills, explore role-specific use cases, coach and contextualize AI skills in real work situations
• Source, curate and create engaging, accessible learning experiences in multiple formats: facilitated live coaching and demonstration, self-paced eLearning courses, microlearning modules, video tutorials, job aids, quick reference guides, and interactive workshops
• Develop scenario-based learning activities that reflect real humanitarian work contexts and challenges
• Ensure all learning materials adhere to adult learning principles, are optimized for low-bandwidth environments where applicable, and are available in core IRC languages where needed
• Integrate principles of responsible AI use, data protection, and ethical considerations into all learning materials
• Promote awareness of AI risks, limitations, and appropriate use cases in humanitarian contexts

Upskilling Delivery & Facilitation

• Facilitate live virtual hands-on training sessions with generative AI tools and applications for real-time demonstration, experimentation, and feedback
• Provide coaching and support to staff at various skill levels, from AI beginners to advanced users
• Develop and deliver specialized training for specific use cases and staff types/profiles

Stakeholder Collaboration & Needs Assessment

• Partner closely with the AI Staff and Culture Task Force and other AI working groups to align learning initiatives with organizational AI strategy
• Gather feedback from learners and conduct regular needs assessments with staff across regions and departments to identify learning gaps, determine effectiveness, and establish priorities
• Collaborate with IT, Data, and other technical teams to stay current on AI tool implementations and changes, and where to integrate learning touchpoints into technology platforms
• Equip a cohort of “learner-teachers” across departments and managers with contextual AI skills, habits and language

Learning Analytics & Continuous Improvement

• Track learning metrics including participation rates, completion rates, skill assessments, and learner satisfaction
• Analyze learning data to identify trends, measure impact, and demonstrate ROI of AI capacity building efforts
• Improve learning programs based on data insights and user feedback
• Document best practices and lessons learned for organizational knowledge management

Key Working Relationships:

Position Reports to: Director, Global Learning & Development

Position directly supervises: N/A

Qualifications or requirements (e.g., education, skills)

Experience needed

• Minimum 4-6 years of experience in learning and development, instructional design, or training delivery
• Advanced knowledge and use of generative AI applications (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot) including prompt engineering, AI-assisted content creation, AI workflow integration, and AI capabilities and limitations
• Demonstrated experience designing and executing upskilling programs across a range of mediums, including eLearning courses and digital learning content
• Experience working in international development, humanitarian, or nonprofit sectors strongly preferred
• Experience creating multilingual or cross-cultural learning programs a plus
• Strong proficiency with eLearning authoring tools (e.g., Articulate 360)
• Familiarity with Learning Management Systems (LMS) and learning analytics platforms
• Strong understanding of change management principles and experience implementing/supporting change
• Proficiency with Microsoft 365, Google Workspace, and collaboration tools
• Experienced in innovative approaches to learning design that engages and motivates adult learners
• Fluency in English required. Professional proficiency in French, Spanish, or Arabic preferred

• Establish the foundational baseline, by designing a concise, high-impact foundational AI literacy experience accessible to all staff
• Build solutions that bring learning into the flow of work. Identify opportunities to embed gen AI into learning, enable staff to practice skills, explore role-specific use cases, coach and contextualize AI skills in real work situations
• Source, curate and create engaging, accessible learning experiences in multiple formats: facilitated live coaching and demonstration, self-paced eLearning courses, microlearning modules, video tutorials, job aids, quick reference guides, and interactive workshops
• Develop scenario-based learning activities that reflect real humanitarian work contexts and challenges
• Ensure all learning materials adhere to adult learning principles, are optimized for low-bandwidth environments where applicable, and are available in core IRC languages where needed
• Integrate principles of responsible AI use, data protection, and ethical considerations into all learning materials
• Promote awareness of AI risks, limitations, and appropriate use cases in humanitarian contexts
• Facilitate live virtual hands-on training sessions with generative AI tools and applications for real-time demonstration, experimentation, and feedback
• Provide coaching and support to staff at various skill levels, from AI beginners to advanced users
• Develop and deliver specialized training for specific use cases and staff types/profiles
• Partner closely with the AI Staff and Culture Task Force and other AI working groups to align learning initiatives with organizational AI strategy
• Gather feedback from learners and conduct regular needs assessments with staff across regions and departments to identify learning gaps, determine effectiveness, and establish priorities
• Collaborate with IT, Data, and other technical teams to stay current on AI tool implementations and changes, and where to integrate learning touchpoints into technology platforms
• Equip a cohort of “learner-teachers” across departments and managers with contextual AI skills, habits and language
• Track learning metrics including participation rates, completion rates, skill assessments, and learner satisfaction
• Analyze learning data to identify trends, measure impact, and demonstrate ROI of AI capacity building efforts
• Improve learning programs based on data insights and user feedback
• Document best practices and lessons learned for organizational knowledge management

• Advanced knowledge and use of generative AI applications (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot) including prompt engineering, AI-assisted content creation, AI workflow integration, and AI capabilities and limitations
• Demonstrated experience designing and executing upskilling programs across a range of mediums, including eLearning courses and digital learning content
• Strong proficiency with eLearning authoring tools (e.g., Articulate 360)
• Familiarity with Learning Management Systems (LMS) and learning analytics platforms
• Strong understanding of change management principles and experience implementing/supporting change
• Proficiency with Microsoft 365, Google Workspace, and collaboration tools
• Experienced in innovative approaches to learning design that engages and motivates adult learners

• BA/BSc/HND
• Minimum 4-6 years of experience in learning and development, instructional design, or training delivery
• Experience working in international development, humanitarian, or nonprofit sectors strongly preferred
• Experience creating multilingual or cross-cultural learning programs a plus
• Fluency in English required. Professional proficiency in French, Spanish, or Arabic preferred