Background information about the job or company (e.g., role context, company overview)

The U.S. Embassy to Kenya opened in 1964. Through sixteen Ambassadors since then, the Embassy has enriched the ties between the American and Kenyan people and served the needs of Americans in and around this East African hub. Chief among the U.S. Mission’s goals are fostering the development of a sound Kenyan economy, strengthening the institutions of Keny...

Responsibilities or duties

The Assistant Community Liaison Office Coordinator (Assistant CLO, A/CLO) supports the CLO Coordinator in fulfilling all Eight Areas of CLO Responsibility (family member employment; crisis management and security; education; communications and outreach; guidance and referral; welcoming, orientation, and departures; community liaison; and events planning), and in developing and managing post programs to enhance community morale.

The Assistant CLO works with the CLO to identify needs within the diverse post community and responds with effective programming, information and resources, and referrals. The incumbent works under the supervision of the CLO Coordinator and is expected to interact independently with CLO clients to develop CLO materials and programs, to formulate advocacy plans, and to generate ideas for community events. In the absence of a CLO Coordinator, the Assistant CLO will serve as back-up to fulfill all responsibilities.

Qualifications or requirements (e.g., education, skills)

EXPERIENCE: Minimum three years of professional experience, including but not limited to administration, office management, customer service, program management, or public policy is required.

JOB KNOWLEDGE: Pre-hire (Operational): A good understanding of the Foreign Service community and the structure of the federal government. Knowledge of general principles of program management and program monitoring. Standard knowledge of Microsoft Office required. Knowledge of the Department of State's programs and policies pertaining to CLO Coordinator's Eight Areas of Responsibility (community liaison, crisis management, employment, education, guidance and referral, communications and outreach, welcoming/orientation/departures, and events planning). Post-hire (Organizational): Reasonable understanding of all Mission sections at post, including familiarity with the diversity of post community and knowledge of programs that will benefit the general well-being of direct hires and family members under Chief of Mission. Knowledge of pertinent State Department and post regulations, programs, and policies related to the Community Liaison Office administration and CLO’s Eight Areas of Responsibility. Understanding of where to find foreign affairs guidelines, including the Foreign Affairs Manual, Foreign Affairs Handbook, Global Community Liaison Office (GTM/GCLO) resources and toolkits located on SharePoint and on websites.

Education Requirements: Completion of at least two years of college or university studies is required.

Evaluations: LANGUAGE: Level III (Good Working Knowledge) English Speaking/Reading/Writing required.

SKILLS AND ABILITIES: Pre-hire Skills and Abilities Just like the CLO Coordinator, the Assistant CLO is often a front-line responder in addressing quality of life issue for individuals or the broader post community. The Assistant CLO exercises good judgment when advocating for diverse employees and family members and dealing with confidential matters. Must possess excellent interpersonal skills and ability to interact well with others, demonstrating good teamwork. Must be able to work in a high-stress, fast-paced work environment. Possess experience in data collection and report writing. Post-hire Skills and Abilities Ability to communicate professionally with all mission U.S. Direct Hires (USDH), Eligible Family Members (EFMs), Members of Household) (MOHs), and local staff, including agency/section heads and Ambassador level. Assistant CLO Coordinator occasionally meets with the Ambassador or DCM to discuss complex and sensitive issues. Interpersonal skills that contribute to establishing contacts in local business sector, educational and service communities. Interact regularly with school administrators to discuss sensitive issues. Both internal and external work contacts require continuing efforts to establish effective personal contact, gain individual and group acceptance, ability to discuss sensitive issues.

Experience needed

Minimum three years of professional experience, including but not limited to administration, office management, customer service, program management, or public policy is required.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

All applicants under consideration will be required to pass security certifications.

• Supports the CLO Coordinator in fulfilling all Eight Areas of CLO Responsibility (family member employment; crisis management and security; education; communications and outreach; guidance and referral; welcoming, orientation, and departures; community liaison; and events planning).
• Develops and manages post programs to enhance community morale.
• Identifies needs within the diverse post community and responds with effective programming, information and resources, and referrals.
• Interacts independently with CLO clients to develop CLO materials and programs.
• Formulates advocacy plans.
• Generates ideas for community events.
• Serves as back-up to the CLO Coordinator in their absence.

• Excellent interpersonal skills.
• Ability to interact well with others.
• Good teamwork.
• Ability to work in a high-stress, fast-paced work environment.
• Experience in data collection and report writing.
• Ability to communicate professionally with all mission staff and family members.
• Interpersonal skills to establish contacts in the local business, educational, and service communities.
• Ability to discuss sensitive issues.

• Minimum three years of professional experience in administration, office management, customer service, program management, or public policy.
• Good understanding of the Foreign Service community and the structure of the federal government.
• Knowledge of general principles of program management and program monitoring.
• Standard knowledge of Microsoft Office.
• Knowledge of the Department of State's programs and policies pertaining to CLO Coordinator's Eight Areas of Responsibility.
• Reasonable understanding of all Mission sections at post.
• Familiarity with the diversity of post community and knowledge of programs that will benefit the general well-being of direct hires and family members.
• Knowledge of pertinent State Department and post regulations, programs, and policies related to the Community Liaison Office administration and CLO’s Eight Areas of Responsibility.
• Understanding of where to find foreign affairs guidelines.
• Completion of at least two years of college or university studies.
• Level III (Good Working Knowledge) English Speaking/Reading/Writing.
• Good judgment when advocating for diverse employees and family members and dealing with confidential matters.
• Ability to communicate professionally with all mission U.S. Direct Hires (USDH), Eligible Family Members (EFMs), Members of Household) (MOHs), and local staff.
• Interpersonal skills that contribute to establishing contacts in local business sector, educational and service communities.
• Ability to discuss sensitive issues with school administrators.