Roles and Responsibilities (Summary):

• Update daily room status in Opera.
• Review evening reports and brief the team.
• Allocate rooms and duties based on occupancy.
• Enforce DND rules; ensure VIP and show rooms are ready by 10:00 AM.
• Prepare and reconcile room discrepancy reports.
• Supervise staff attendance, grooming, and readiness.
• Monitor cleaning supplies and equipment condition.
• Inspect guest rooms and public areas regularly.
• Ensure safety procedures and brand cleanliness standards are met.
• Conduct appraisals, performance improvements, and staff training.
• Handle staff discipline, motivation, and recognition.
• Participate in stock-taking and related reporting.
• Uphold Taita Hills & Salt Lick core values, standards, and safety policies.
• Perform any other duties assigned by the Executive Housekeeper.

Qualification and Experience:

• Diploma or higher in Housekeeping or Hospitality Management.
• Minimum 3 years' supervisory experience, ideally in a luxury hotel or lodge.
• Proficient in Opera PMS and MS Office.
• Strong leadership, organization, and attention to detail.

Core Competencies (Summary):

• Excellent communication and interpersonal skills.
• Ability to lead, motivate, and develop teams.
• High integrity and professionalism.
• Strong planning, time management, and reporting abilities.
• Passion for guest service and team growth.

• Update daily room status in Opera.
• Review evening reports and brief the team.
• Allocate rooms and duties based on occupancy.
• Enforce DND rules; ensure VIP and show rooms are ready by 10:00 AM.
• Prepare and reconcile room discrepancy reports.
• Supervise staff attendance, grooming, and readiness.
• Monitor cleaning supplies and equipment condition.
• Inspect guest rooms and public areas regularly.
• Ensure safety procedures and brand cleanliness standards are met.
• Conduct appraisals, performance improvements, and staff training.
• Handle staff discipline, motivation, and recognition.
• Participate in stock-taking and related reporting.
• Uphold Taita Hills & Salt Lick core values, standards, and safety policies.
• Perform any other duties assigned by the Executive Housekeeper.

• Proficient in Opera PMS and MS Office.
• Strong leadership, organization, and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to lead, motivate, and develop teams.
• High integrity and professionalism.
• Strong planning, time management, and reporting abilities.
• Passion for guest service and team growth.

• Diploma or higher in Housekeeping or Hospitality Management.
• Minimum 3 years' supervisory experience, ideally in a luxury hotel or lodge.