Assistant Manager – Group Card Business Support at I&M Bank. Focuses on managing card operations, scheme compliance, and system support. Requires a Business/IT degree and 4+ years of card banking experience.

Responsibilities or duties

Card Business Management

• Support the development and execution of card business strategies across assigned markets.
• Monitor portfolio performance, including card issuance, activation, transaction volumes, revenues and profitability.
• Identify opportunities to increase card usage, customer acquisition and portfolio growth.
• Support pricing reviews, business cases and product positioning.

Market & Country Support

• Act as the primary regional support for I&M subsidiaries.
• Work closely with country teams to implement card initiatives and achieve business targets.
• Understand local market dynamics and recommend appropriate business solutions.
• Coordinate country specific campaigns, launches and portfolio enhancement initiatives.

Product & Portfolio Management

• Manage the day-to-day performance of debit, credit, prepaid and commercial card products.
• Monitor customer behavior and portfolio trends to identify opportunities for improvement.
• Recommend enhancements to improve customer experience, product competitiveness and profitability.
• Support the introduction of new card products and features where required.

Business Development & Partnerships

• Build and maintain relationships with payment schemes, processors, fintech partners and strategic vendors.
• Support negotiations and implementation of commercial initiatives with partners.
• Identify opportunities for co-branding, merchant partnerships and new revenue streams.
• Coordinate regional initiatives with Visa, Mastercard and other ecosystem partners.

Performance Management

• Track key business metrics including:
  • Card issuance
  • Active cards
  • Transaction volumes and values
  • Interchange income
  • Fee income
  • Portfolio profitability
  • Customer adoption
• Prepare monthly business performance reports and recommendations for management.
• Monitor country performance against agreed targets.

Risk, Compliance & Governance

• Ensure compliance with payment scheme rules, regulatory requirements and internal policies.
• Support audit, risk and compliance reviews relating to the card business.
• Monitor operational issues affecting the portfolio and coordinate timely resolution.
• Ensure products remain compliant with changing regulatory requirements.

Stakeholder Management

• Work closely with Operations, Technology, Finance, Risk, Compliance, Marketing and Sales teams.
• Support country management teams in executing regional card strategies.
• Coordinate with external partners to ensure successful delivery of business initiatives.
• Prepare management presentations and business updates.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Marketing, Economics or a related discipline.
• Professional qualifications in Payments, Product Management or Project Management are an added advantage.
• 4–7 years’ experience in card business, payments, retail banking or digital financial services.
• Good understanding of card issuing, acquiring, payment schemes and digital payments.
• Experience working across multiple African markets is an advantage.
• Strong commercial and analytical skills.

• Support the development and execution of card business strategies across assigned markets.
• Monitor portfolio performance, including card issuance, activation, transaction volumes, revenues and profitability.
• Identify opportunities to increase card usage, customer acquisition and portfolio growth.
• Support pricing reviews, business cases and product positioning.
• Act as the primary regional support for I&M subsidiaries.
• Work closely with country teams to implement card initiatives and achieve business targets.
• Understand local market dynamics and recommend appropriate business solutions.
• Coordinate country specific campaigns, launches and portfolio enhancement initiatives.
• Manage the day-to-day performance of debit, credit, prepaid and commercial card products.
• Monitor customer behavior and portfolio trends to identify opportunities for improvement.
• Recommend enhancements to improve customer experience, product competitiveness and profitability.
• Support the introduction of new card products and features where required.
• Build and maintain relationships with payment schemes, processors, fintech partners and strategic vendors.
• Support negotiations and implementation of commercial initiatives with partners.
• Identify opportunities for co-branding, merchant partnerships and new revenue streams.
• Coordinate regional initiatives with Visa, Mastercard and other ecosystem partners.
• Track key business metrics including: Card issuance, Active cards, Transaction volumes and values, Interchange income, Fee income, Portfolio profitability, Customer adoption.
• Prepare monthly business performance reports and recommendations for management.
• Monitor country performance against agreed targets.
• Ensure compliance with payment scheme rules, regulatory requirements and internal policies.
• Support audit, risk and compliance reviews relating to the card business.
• Monitor operational issues affecting the portfolio and coordinate timely resolution.
• Ensure products remain compliant with changing regulatory requirements.
• Work closely with Operations, Technology, Finance, Risk, Compliance, Marketing and Sales teams.
• Support country management teams in executing regional card strategies.
• Coordinate with external partners to ensure successful delivery of business initiatives.
• Prepare management presentations and business updates.

• Strong commercial and analytical skills.
• Good understanding of card issuing, acquiring, payment schemes and digital payments.

• Bachelor’s degree in Business, Finance, Marketing, Economics or a related discipline.
• Professional qualifications in Payments, Product Management or Project Management are an added advantage.