With operations in Africa, USA, UK,India and UAE, Techno Brain is the first indigenous African company to be assessed at CMMI Level-5, achieving highest quality standards for software development. Currently operating in 21+ countries, creating 1200 high tech jobs in the continent, Techno Brain has achieved leadership positions in areas such as Public Financial Management, Digital Identity Management, Tax & Customs, IT Training, Business Process Outsourcing, host of e-Government solutions and Digital products.

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Associate Collections

Job TypeFull Time

QualificationBA/BSc/HND

Experience

LocationNairobi

Job FieldCustomer Care , Finance / Accounting / Audit

We are seeking a highly motivated and results-oriented Collection Specialist to join our call centre team. The Collection Specialist will be responsible for contacting customers and clients to collect outstanding payments and resolve delinquent accounts. The ideal candidate should possess excellent communication skills, strong negotiation abilities, and the ability thandle challenging situations with professionalism. The Collection Specialist will play a vital role in ensuring the timely and successful recovery of outstanding debts, maintaining customer relationships, and contributing tthe overall success of our organization

Role and Responsibilities

• Contact customers and clients via phone calls and emails tcollect outstanding payments and resolve delinquent accounts.
• Utilize effective negotiation and persuasion techniques tsecure payment commitments, create repayment plans, and negotiate settlements within company guidelines.
• Review and analyse customer accounts tdetermine the best course of action for collection efforts.
• Provide exceptional customer service by addressing customer inquiries, resolving issues, and maintaining a professional and empathetic demeanour throughout the collection process.
• Maintain accurate and detailed records of customer interactions, payment arrangements, and account status updates in the company's collection system.
• Collaborate with internal teams, such as customer service and billing, tresolve customer disputes, clarify billing discrepancies, and ensure accurate account information.
• Stay updated on company policies, industry regulations, and compliance requirements related tdebt collection practices.
• Meet or exceed individual and team collection targets, while adhering testablished key performance indicators (KPIs) and quality standards.
• Provide feedback and recommendations for process improvements tenhance the efficiency and effectiveness of collection activities.
• Handle difficult or escalated customer situations with professionalism, patience, and a focus on achieving positive outcomes.

Requirements

Experience Profile

• Strong verbal communication skills
• Listening skills
• Ninhibitions in asking for money
• Skills of negotiation and persuasion
• Strong persistence and follow-through
• Attention to odetail
• Money oriented - Can you close the deal or generate revenue?
• Good diction and Pronunciation
• Experience in collections in the US Market
• Must be self driven

• Contact customers and clients via phone calls and emails tcollect outstanding payments and resolve delinquent accounts.
• Utilize effective negotiation and persuasion techniques tsecure payment commitments, create repayment plans, and negotiate settlements within company guidelines.
• Review and analyse customer accounts tdetermine the best course of action for collection efforts.
• Provide exceptional customer service by addressing customer inquiries, resolving issues, and maintaining a professional and empathetic demeanour throughout the collection process.
• Maintain accurate and detailed records of customer interactions, payment arrangements, and account status updates in the company's collection system.
• Collaborate with internal teams, such as customer service and billing, tresolve customer disputes, clarify billing discrepancies, and ensure accurate account information.
• Stay updated on company policies, industry regulations, and compliance requirements related tdebt collection practices.
• Meet or exceed individual and team collection targets, while adhering testablished key performance indicators (KPIs) and quality standards.
• Provide feedback and recommendations for process improvements tenhance the efficiency and effectiveness of collection activities.
• Handle difficult or escalated customer situations with professionalism, patience, and a focus on achieving positive outcomes.

• Strong verbal communication skills
• Listening skills
• Ninhibitions in asking for money
• Skills of negotiation and persuasion
• Strong persistence and follow-through
• Attention to odetail
• Money oriented - Can you close the deal or generate revenue?
• Good diction and Pronunciation
• Experience in collections in the US Market
• Must be self driven

• BA/BSc/HND