Background information about the job or company (e.g., role context, company overview)

Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.

Responsibilities or duties

• Prepare and serve all hot and cold beverages (coffee, espresso, teas, blended drinks) and serve prepared pastry items as per customer requests and personal recommendations.
• Maintain absolute cleanliness and sanitation of all work areas, utensils, service areas, seating areas, and equipment.
• Monitor and record temperatures of freezers, refrigerators, and heating equipment to ensure all are functioning correctly and safely.
• Engage customers by describing menu items, informing them of daily specials, and proactively suggesting products that may appeal to their tastes (upselling).
• Deliver consistently excellent customer service, addressing any complaints or compliments immediately to the Immediate Supervisor.
• Receive, accurately process, and fully manage all customer payments, strictly following all cash handling procedures.
• Take accurate food and drink orders using the POS ordering software or slips, and communicate and confirm order details to the kitchen staff.
• Collaborate with kitchen staff by assisting with Mise en Place when called upon and ensuring the cleanliness and proper presentation of all dishes and kitchenware.
• Manage inventory by requisitioning all products and materials necessary for beverage production from the stores.
• Maintain a tidy dining area by arranging table settings and promptly clearing dirty plates, glasses, and silverware for cleaning.
• Meet with restaurant staff to review daily specials, menu changes, and specifications for reservations to ensure seamless service execution.
• Strictly follow all relevant health department regulations and ensure alcoholic beverages are served only to persons aged 18 and above.

Qualifications or requirements (e.g., education, skills)

• Must be between 25-30 years of age.
• Must be licensed to serve and mix drinks.
• Certificate/Diploma in food and beverage sales and service.
• Thorough knowledge of health and safety policies and procedures related to food and beverage service.
• Proficient computer knowledge and understanding (for POS and inventory).
• Must have a great understanding of coffee beans and flavor profiles.
• Comprehensive knowledge of wine, cocktails, and alcoholic drinks is a MUST.
• Must be flexible and willing to work in shifts
• Experience needed
• Minimum of 2 years working experience as a Barista/Mixologist in a well- known establishment.

• Prepare and serve all hot and cold beverages (coffee, espresso, teas, blended drinks) and serve prepared pastry items as per customer requests and personal recommendations.
• Maintain absolute cleanliness and sanitation of all work areas, utensils, service areas, seating areas, and equipment.
• Monitor and record temperatures of freezers, refrigerators, and heating equipment to ensure all are functioning correctly and safely.
• Engage customers by describing menu items, informing them of daily specials, and proactively suggesting products that may appeal to their tastes (upselling).
• Deliver consistently excellent customer service, addressing any complaints or compliments immediately to the Immediate Supervisor.
• Receive, accurately process, and fully manage all customer payments, strictly following all cash handling procedures.
• Take accurate food and drink orders using the POS ordering software or slips, and communicate and confirm order details to the kitchen staff.
• Collaborate with kitchen staff by assisting with Mise en Place when called upon and ensuring the cleanliness and proper presentation of all dishes and kitchenware.
• Manage inventory by requisitioning all products and materials necessary for beverage production from the stores.
• Maintain a tidy dining area by arranging table settings and promptly clearing dirty plates, glasses, and silverware for cleaning.
• Meet with restaurant staff to review daily specials, menu changes, and specifications for reservations to ensure seamless service execution.
• Strictly follow all relevant health department regulations and ensure alcoholic beverages are served only to persons aged 18 and above.

• Barista skills
• Mixology skills
• Customer service
• Cash handling
• POS system operation
• Inventory management
• Knowledge of coffee beans and flavor profiles
• Knowledge of wine, cocktails, and alcoholic drinks
• Health and safety policies
• Computer proficiency
• Flexibility and willingness to work in shifts

• Must be between 25-30 years of age.
• Must be licensed to serve and mix drinks.
• Certificate/Diploma in food and beverage sales and service.
• Minimum of 2 years working experience as a Barista/Mixologist in a well- known establishment.
• Thorough knowledge of health and safety policies and procedures related to food and beverage service.
• Proficient computer knowledge and understanding (for POS and inventory).
• Must have a great understanding of coffee beans and flavor profiles.
• Comprehensive knowledge of wine, cocktails, and alcoholic drinks is a MUST.
• Must be flexible and willing to work in shifts