Role Overview

The Branch Business Manager is responsible for mobilizing deposits, growing the asset book, and ensuring effective management of branch resources in Nyeri and Naivasha. The role ensures compliance with policies and procedures while maximizing profitability and customer service performance.

Key Duties and Responsibilities

• Mobilize deposits to support branch balance sheet growth.
• Drive growth of the asset book through structured business development.
• Ensure compliance with laid down policies and operational procedures.
• Manage branch resources efficiently to maximize profitability.
• Oversee customer service standards and branch performance metrics.
• Supervise branch staff and ensure performance alignment with targets.
• Monitor financial performance indicators and recommend corrective action.
• Strengthen customer relationships and enhance market penetration.
• Support risk management and internal control compliance at branch level.
• Drive sustainable branch profitability and operational excellence.

• Mobilize deposits to support branch balance sheet growth.
• Drive growth of the asset book through structured business development.
• Ensure compliance with laid down policies and operational procedures.
• Manage branch resources efficiently to maximize profitability.
• Oversee customer service standards and branch performance metrics.
• Supervise branch staff and ensure performance alignment with targets.
• Monitor financial performance indicators and recommend corrective action.
• Strengthen customer relationships and enhance market penetration.
• Support risk management and internal control compliance at branch level.
• Drive sustainable branch profitability and operational excellence.

• Business development
• Customer relationship management
• Financial performance monitoring
• Risk management
• Internal control compliance
• Staff supervision
• Operational excellence

• Proven experience in a similar role.
• Strong understanding of banking operations and financial products.
• Excellent leadership and management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.