To oversee the branch office, including its operations and staff and ensuring that branch

performance targets are met.

Key Responsibilities

a) Raise the company’s profile and enhance its visibility by positioning it strategically in the

region.

b) Develop an effective Sales strategy and creating a sustainable and comprehensive sales plan.

c) Develop effective Marketing strategy and creating a sustainable and comprehensive

marketing plan.

d) Gather market intelligence for the region, advising the Head of Marketing on business

opportunities and areas of improvement.

e) Develop an effective client management plan, including an up-to-date client portfolio and

subsequently, client-retention initiatives, while minimizing attrition.

f) In liaison with the marketing team, participate in product development, advising on what

works in the respective area of operation.

g) Preparation of branch-related statistics and sales reports as required.

h) Analyze branch-related data and ensure all relevant issues relating to branch operations

are identified and communicated to relevant stakeholders.

i) Manage branch budget and minimize costs and expenses.

j) Supervise and evaluate the performance of direct report, including customer service

representatives

k) Adherence to the Service Charter.

Requirements

• Required Skills and Experience
• Degree in business-related course from a recognized university
• Diploma in Insurance or related insurance course is desirable
• At least 5 years’ relevant experience in the insurance sector, 2 of which should be in branch management
• Demonstrable experience in sales and marketing of insurance products
• Excellent knowledge of the insurance industry
• Sound commercial awareness
• Strategic thinker
• Strong interpersonal skills
• Good communication skills
• Leadership skills

• Raise the company’s profile and enhance its visibility by positioning it strategically in the region.
• Develop an effective Sales strategy and creating a sustainable and comprehensive sales plan.
• Develop effective Marketing strategy and creating a sustainable and comprehensive marketing plan.
• Gather market intelligence for the region, advising the Head of Marketing on business opportunities and areas of improvement.
• Develop an effective client management plan, including an up-to-date client portfolio and subsequently, client-retention initiatives, while minimizing attrition.
• In liaison with the marketing team, participate in product development, advising on what works in the respective area of operation.
• Preparation of branch-related statistics and sales reports as required.
• Analyze branch-related data and ensure all relevant issues relating to branch operations are identified and communicated to relevant stakeholders.
• Manage branch budget and minimize costs and expenses.
• Supervise and evaluate the performance of direct report, including customer service representatives
• Adherence to the Service Charter.

• Strategic thinker
• Strong interpersonal skills
• Good communication skills
• Leadership skills

• Degree in business-related course from a recognized university
• Diploma in Insurance or related insurance course is desirable
• At least 5 years’ relevant experience in the insurance sector, 2 of which should be in branch management
• Demonstrable experience in sales and marketing of insurance products
• Excellent knowledge of the insurance industry
• Sound commercial awareness