Job title: Branch Manager Kenya

Reporting to: Sector Management

Hours: 8:00 - 17:30, Monday- Friday, 8:00 - 2:00, Saturday

Salary: Competitive monthly salary

Location: Rest of Kenya

Company Overview

4G Capital is a market leader in unsecured working capital solutions with a significant presence across multiple African countries. We empower micro and small businesses in Sub- Saharan Africa to grow and succeed by providing instant access to credit that unlocks business growth. Our products blend business credit with financial education to maximize the credit’s impact for business owners, and all are managed and delivered through our proprietary core banking platform.

Purpose: To Unlock Human Potential for Good

Mission: To Grow Business with Capital and Knowledge

Vision: The first choice for MSME growth in Africa

Job Purpose

4G Capital Branch Managers are responsible for the management, operation and performance of 4G Capital Units. They oversee customer applications, approvals, disbursement of loans and their collection. They directly deliver profitability by meeting sales and collections targets and are held responsible for branch performance. The Branch Manager reports to the Assistant Sector Manager & Area Sector Manager.

Roles & Responsibilities

Profitability : Achieve monthly disbursements and collections targets for the unit including all other set KPIs.

Loan Verification. Spoof calling, Reference check and ID check.

Leadership & Problem Solving. Support teams in the branch in all unit functions, logistics and performance issues with a view to attaining targets set and creating an efficient work environment for the sector.

Due diligence before loan approvals.

Fraud Prevention. Ensure all fraud-related matters that occur in units are noted and reported within a reasonable timeframe. Engage in fraud prevention measures.

Financial Inclusion Reach: Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention.

Ensure Branch adherence to SOPs and policies.

Relationships Building - Build excellent relationships with customers, customer- partners and opinion leaders in the branch. Service Delivery. Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure.

Reporting - Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities in the sector.

Administrative Duties - Ensure the office is clean, filing, procurement and inventory management.

Customer Protection & Counter Indebtedness. Ensure all units in the Sector promote responsible lending by observing affordability SOPs, customer follow ups and SMART customer care standards.

Perform Such other tasks and duties as the Company may from time to time designate as forming part of the Assistant Unit Manager’s job description.

KEY PERFORMANCE INDICATORS

● 2 Monthly Number of accounts closed

● 2k data monthly collected on the assigned portfolio

● Monthly Home Market clean up

Required skills

Degree or diploma in a Business related course

High communications & presentation skills.

Ability to handle confidential information.

Organizational skills with attention to detail.

Excellent time management skills and ability to multitask and prioritize work.

Attention to detail and problem-solving skills.

A Strong service ethos is essential.

A can do, proactive, energetic attitude towards your work and people is a must.

A good self- manager.

You need to be a strong team player, prepared to get your hands dirty.

A ‘make it happen’, positive, energetic attitude to your day-to-day work.

Enthusiasm to hit the highest standards.

A practical approach to issues and challenges.

A desire to make a difference every day.

Must have demonstrated leadership skills;

Must be willing to relocate anywhere in the country

Self-starter, problem solver and able to work under minimal supervision

Integrity

• Achieve monthly disbursements and collections targets for the unit including all other set KPIs.
• Loan Verification. Spoof calling, Reference check and ID check.
• Support teams in the branch in all unit functions, logistics and performance issues with a view to attaining targets set and creating an efficient work environment for the sector.
• Due diligence before loan approvals.
• Ensure all fraud-related matters that occur in units are noted and reported within a reasonable timeframe. Engage in fraud prevention measures.
• Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention.
• Ensure Branch adherence to SOPs and policies.
• Build excellent relationships with customers, customer-partners, and opinion leaders in the branch.
• Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure.
• Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends, and market opportunities in the sector.
• Ensure the office is clean, filing, procurement, and inventory management.
• Ensure all units in the Sector promote responsible lending by observing affordability SOPs, customer follow-ups, and SMART customer care standards.
• Perform Such other tasks and duties as the Company may from time to time designate as forming part of the Assistant Unit Manager’s job description.

• High communications & presentation skills.
• Ability to handle confidential information.
• Organizational skills with attention to detail.
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• A Strong service ethos is essential.
• A can do, proactive, energetic attitude towards your work and people is a must.
• A good self-manager.
• Strong team player, prepared to get your hands dirty.
• A ‘make it happen’, positive, energetic attitude to your day-to-day work.
• Enthusiasm to hit the highest standards.
• A practical approach to issues and challenges.
• A desire to make a difference every day.
• Demonstrated leadership skills.
• Willingness to relocate anywhere in the country.
• Self-starter, problem solver, and able to work under minimal supervision.

• Degree or diploma in a Business related course.