CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

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Lead branch operations to achieve growth in deposits and lending, ensure operational excellence, manage staff performance, and deliver superior customer service while safeguarding branch assets and maintaining regulatory compliance.

• Develop and implement branch growth plans (deposits & lending).
• Achieve revenue, profitability, and collection targets.
• Maximize income streams and prevent revenue leakage.
• Prepare, monitor, and manage branch budgets and costs.
• Oversee daily branch operations including opening, closing, and security.
• Ensure compliance with banking policies, procedures, and regulatory requirements.
• Authorize transactions, vouchers, and accounts within approval limits.
• Maintain safe custody of vaults, cash, loan documents, and records.
• Submit accurate statutory and internal reports.
• Ensure high-quality customer service across all branch departments.
• Build and maintain strong client relationships.
• Resolve customer escalations and ensure service excellence.
• Lead, supervise, coach, and develop branch staff.
• Promote a culture of integrity, accountability, and teamwork.
• Safeguard branch assets and implement internal controls.
• Act as joint custodian of vaults and cash.
• Ensure compliance with audit, risk, and governance standards.

• Bachelor’s Degree in a business-related field (Banking & Finance, Accounting, Economics, Business Administration/Management)
• Master’s Degree is an added advantage.
• Experience in trade finance, business development, and client relationship management is mandatory.
• Minimum 10+ years in banking and currently in the banking industry.
• Leadership or Management Training is an advantage.
• Proven track record in branch performance, revenue growth, and staff management.