Background information about the job or company (e.g., role context, company overview)

Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understandin...

We are recruiting on behalf of our client, a premium bridal boutique specializing in luxury wedding gowns sourced from the United States and Europe.

The client is seeking an experienced, polished, and results-driven professional who can not only excel in bridal sales but also provide leadership support and assist in the day-to-day management of the showroom.

This position is ideal for a mature sales professional who enjoys working with brides, delivering exceptional customer experiences, driving revenue growth, and contributing to business continuity in a dynamic luxury retail environment.

Candidates with strong leadership abilities and management potential will have an opportunity to earn a higher starting salary and play a key role in supporting showroom operations.

Responsibilities or duties

Bridal Sales & Customer Experience

• Guide brides through the selection of wedding gowns and bridal accessories
• Deliver a premium and memorable customer experience throughout the bridal journey
• Achieve and exceed showroom sales targets
• Build and maintain long-term client relationships
• Follow up on inquiries, appointments, and customer leads

Showroom Operations & Leadership Support

• Support the management of daily showroom operations
• Assist in coordinating staff activities and ensuring smooth business operations
• Maintain showroom presentation, merchandising, and product display standards
• Support business continuity in the absence of senior management
• Assist in implementing sales strategies and customer service standards

Marketing & Client Engagement

• Handle customer communication through phone, email, WhatsApp, and social media platforms
• Support social media engagement and digital marketing initiatives
• Participate in promotional campaigns and client outreach activities
• Build brand visibility and contribute to lead generation efforts

Qualifications or requirements (e.g., education, skills)

Requirements & Qualifications

• Minimum 2 years experience in sales, luxury retail, customer service, or a customer-facing role
• Proven ability to achieve sales targets and close sales confidently
• Strong leadership and organizational skills
• Excellent spoken and written English
• Well-groomed, polished, and highly presentable
• Strong interpersonal and communication skills
• Ability to manage high-value clients professionally
• Experience in bridal, fashion, beauty, luxury retail, or hospitality is highly desirable
• Basic digital marketing and social media management skills
• Mature, responsible, and customer-focused attitude

Experience needed

Minimum 2 years experience in sales, luxury retail, customer service, or a customer-facing role

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Candidates with strong leadership abilities and management potential will have an opportunity to earn a higher starting salary and play a key role in supporting showroom operations.

• Guide brides through the selection of wedding gowns and bridal accessories
• Deliver a premium and memorable customer experience throughout the bridal journey
• Achieve and exceed showroom sales targets
• Build and maintain long-term client relationships
• Follow up on inquiries, appointments, and customer leads
• Support the management of daily showroom operations
• Assist in coordinating staff activities and ensuring smooth business operations
• Maintain showroom presentation, merchandising, and product display standards
• Support business continuity in the absence of senior management
• Assist in implementing sales strategies and customer service standards
• Handle customer communication through phone, email, WhatsApp, and social media platforms
• Support social media engagement and digital marketing initiatives
• Participate in promotional campaigns and client outreach activities
• Build brand visibility and contribute to lead generation efforts

• Sales
• Customer Service
• Leadership
• Organization
• Communication (Spoken and Written English)
• Interpersonal Skills
• Client Management
• Digital Marketing (Basic)
• Social Media Management (Basic)

• Minimum 2 years experience in sales, luxury retail, customer service, or a customer-facing role
• Proven ability to achieve sales targets and close sales confidently
• Strong leadership and organizational skills
• Excellent spoken and written English
• Well-groomed, polished, and highly presentable
• Strong interpersonal and communication skills
• Ability to manage high-value clients professionally
• Experience in bridal, fashion, beauty, luxury retail, or hospitality is highly desirable
• Basic digital marketing and social media management skills
• Mature, responsible, and customer-focused attitude