SmartApplications International is a leading ICT solutions provider delivering a wide range of world class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure and high-tech solution in Africa and beyond. Staying ahead through constant research and innovation.

The Business Analyst is responsible for bridging the gap between business needs and technology solutions by eliciting, analyzing, and translating requirements into actionable deliverables that drive business value. They independently manage requirements, engages stakeholders, refines backlogs, and ensure solutions are delivered effectively within Agile squads

Key Responsibilities

Requirements Management

• Lead end-to-end requirements elicitation, analysis, and documentation
• Develop clear and comprehensive user stories and acceptance criteria
• Ensure requirements are complete, consistent, and aligned to business objectives
• Maintain requirements traceability throughout the project lifecycle

Stakeholder Engagement

• Facilitate stakeholder workshops and requirement review sessions
• Act as the primary liaison between business users and technical teams
• Manage stakeholder expectations and resolve requirement-related issues

Agile Delivery Execution

• Actively contribute to all Agile ceremonies and ensure backlog readiness
• Support Product managers in backlog prioritization and refinement
• Provide timely clarifications to development and QA teams during sprints

Business Process Analysis

• Analyze current business processes and identify improvement opportunities
• Develop process maps and recommend optimized workflows
• Support implementation of process enhancements

Testing & Quality Assurance

• Define and review test scenarios and test cases with the QA team
• Lead User Acceptance Testing (UAT) activities and coordinate business sign-off
• Ensure defects are tracked, prioritized, and resolved in a timely manner

Data Analysis & Insights

• Analyze data to support business decisions and solution design
• Develop reports and dashboards to track performance and outcomes

Documentation & Knowledge Management

• Ensure all project documentation is complete, accurate, and up to date
• Support user training and knowledge transfer activities

Requirements

Qualifications & Experience

• Bachelor’s degree in IT, Business, or related field
• 3–5 years’ experience in a tech or digital environment
• Strong experience in Agile/Scrum delivery

• Lead end-to-end requirements elicitation, analysis, and documentation
• Develop clear and comprehensive user stories and acceptance criteria
• Ensure requirements are complete, consistent, and aligned to business objectives
• Maintain requirements traceability throughout the project lifecycle
• Facilitate stakeholder workshops and requirement review sessions
• Act as the primary liaison between business users and technical teams
• Manage stakeholder expectations and resolve requirement-related issues
• Actively contribute to all Agile ceremonies and ensure backlog readiness
• Support Product managers in backlog prioritization and refinement
• Provide timely clarifications to development and QA teams during sprints
• Analyze current business processes and identify improvement opportunities
• Develop process maps and recommend optimized workflows
• Support implementation of process enhancements
• Define and review test scenarios and test cases with the QA team
• Lead User Acceptance Testing (UAT) activities and coordinate business sign-off
• Ensure defects are tracked, prioritized, and resolved in a timely manner
• Analyze data to support business decisions and solution design
• Develop reports and dashboards to track performance and outcomes
• Ensure all project documentation is complete, accurate, and up to date
• Support user training and knowledge transfer activities

• Agile/Scrum delivery
• Requirements elicitation
• Requirements analysis
• Requirements documentation
• User stories development
• Acceptance criteria development
• Stakeholder engagement
• Agile ceremonies participation
• Backlog refinement
• Business process analysis
• Test scenario definition
• Test case definition
• User Acceptance Testing (UAT)
• Data analysis
• Report development
• Dashboard development
• Documentation
• Knowledge management

• Bachelor’s degree in IT, Business, or related field
• 3–5 years’ experience in a tech or digital environment
• Strong experience in Agile/Scrum delivery