Background information about the job or company (e.g., role context, company overview)

DHL Supply Chain, part of the DHL Group, is the world’s leading logistics provider. Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.

Role Outline

As a Business Analyst within our business, your role is to bridge the gap between business needs and technological solutions. You will be instrumental in analyzing data, identifying opportunities for improvement, and implementing strategies to enhance operational efficiency within our operations (warehouse and transport).

About the role Key duties and responsibilities

Qualifications or requirements (e.g., education, skills)

• Bachelor’s degree in industrial engineering / business / supply chain management.
• Proven experience (3 years) in operations / business analysis, preferably within the supply chain industry.
• 3 years in warehousing/transport / logistics/FMCG environment.
• Experience in SAP EWM, TRM, and technical aptitude for new business developments.
• Experience working with ERP systems (e.g., SAP, Oracle).
• In-depth knowledge and understanding of wall-to-wall standard operating procedures and EWM system functionality.
• Familiarity with warehouse, transportation management systems and logistics software.
• Excellent organizational and time management skills.
• Strong attention to detail and high level of accuracy.
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving ability.

What we offer

• DHL Supply Chain has a truly international, Inclusive, and diverse working environment, with a strong emphasis on values and team-based leadership along with an open and engaging company culture.
• Extensive learning and development opportunities.
• Comprehensive health insurance cover - Inpatient / Outpatient / Dental / Optical.
• Tools for the assigned tasks and results delivery.

• Gather, analyze, and interpret large datasets related to operations, identifying trends, patterns, and areas for improvement.
• Develop and maintain comprehensive reports and dashboards to communicate key performance indicators (KPIs) to stakeholders.
• Collaborate with cross-functional teams to understand business processes and workflows within the domain of the operations.
• Propose and implement process improvements to enhance efficiency, reduce costs, and optimize resource utilization.
• Work closely with IT teams to assess, recommend, and implement technology solutions that align with business objectives.
• Provide insights into the integration of advanced technologies such as Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Operations Management System, SmartREM suites and data analytics tools.
• Utilize historical data and industry trends to develop accurate demand forecasts for warehouse and transportation services.
• Collaborate with demand planning teams to ensure alignment between warehouse and transportation capacity and business requirements.
• Provide actionable insights to management for data-driven decision-making.
• Engage with stakeholders to gather and document business requirements for system enhancements or new technological implementations.
• Define, track, and analyze key performance indicators to evaluate the effectiveness of warehouse and transportation operations.
• Ensure a clear understanding of user needs and expectations to inform IT development.
• Project Management.
• Management Information Systems.

• Data analysis
• Reporting and dashboard development
• Cross-functional collaboration
• Process improvement
• Technology assessment and implementation
• Demand forecasting
• Stakeholder engagement
• Business requirements documentation
• KPI tracking and analysis
• User needs assessment
• Project Management
• Management Information Systems
• SAP EWM
• TRM
• ERP systems (SAP, Oracle)
• Warehouse Management Systems (WMS)
• Transportation Management Systems (TMS)
• Organizational skills
• Time management skills
• Attention to detail
• Problem-solving ability

• Bachelor’s degree in industrial engineering / business / supply chain management.
• Proven experience (3 years) in operations / business analysis, preferably within the supply chain industry.
• 3 years in warehousing/transport / logistics/FMCG environment.
• Experience in SAP EWM, TRM, and technical aptitude for new business developments.
• Experience working with ERP systems (e.g., SAP, Oracle).
• In-depth knowledge and understanding of wall-to-wall standard operating procedures and EWM system functionality.
• Familiarity with warehouse, transportation management systems and logistics software.
• Excellent organizational and time management skills.
• Strong attention to detail and high level of accuracy.
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving ability.