POSITION TITLE: Business Development Executive - C & F

REPORTS TO: HOD Sales & Marketing

DIRECT REPORTS/SUPERVISES:None. Works collaboratively with the managers and operations supervisory teams in the territory.

Working relationships:

INTERNAL CONTACTS

• Operations Team
• HR
• Finance and IT
• QHSE

EXTERNAL CONTACTS

• Customer
• Statutory/Regulatory Authorities
• Suppliers

Extent of Authority:

Has decision making authority in aspects linked to the operational tasks but always in consultation with General manager and fellow supervisory level colleagues.

JOB PURPOSE

Organize and lead the sustainable and profitable development of our client business.

1. Functionally and administratively responsible for all Sales & Marketing activities in the assigned territory. (New sales, upselling of our client services, customer account management and pricing / quotation) to ensure long term profitable growth.

2. Build & maintain strong relationships with customers through a clear internal / external customer communication strategy.

3. Support the overall service delivery targets to ensure customer satisfaction.

Key Responsibilities

Sales Performance

1. Implementation of sales plan, based on overall business objectives and strategy and following up of performance including corrective actions as needed to achieve the objectives.

2. Develop and apply pricing structures for key clients and perform negotiations on contracts and conditions with key customers.

3. Analyze and suggest strategies to react to changing business trends.

4. Conduct client visits based on target prospects.

Customer Service

5. Determine the crucial needs of key clients and communicate this to the operations managers / supervisors to ensure the customer will receive first-class customer care and service.

6. Lead the freight forwarding and order processing activity based on freight rate purchases and service agreements with shipping lines, airlines and international partner offices.

7. Conduct half year customer satisfaction surveys and seek necessary improvements for key accounts

8. Participate in the monthly account reviews.

Reporting

9. Analyze and profile client accounts based on performance, value and potential and generate periodic reports.

10. Generate monthly sales operations reports and for submission and consultative review with management.

11. Keep Management updated on customer needs and relevant market intelligence.

Requirements

Experience

5 yrs. in C & F

Qualifications

• Diploma / Degree in Commerce or related field.

Key Skills

• Organizational
• Leadership
• Computer literacy

Personal Attributes

• Result oriented
• Team player
• Integrity
• Ability to drive a team to work towards common goals
• Problem solver

Benefits

Benefits:

• Permanent and pensionable
• Fuel,airtime,medical and car allowance.

• Implementation of sales plan, based on overall business objectives and strategy and following up of performance including corrective actions as needed to achieve the objectives.
• Develop and apply pricing structures for key clients and perform negotiations on contracts and conditions with key customers.
• Analyze and suggest strategies to react to changing business trends.
• Conduct client visits based on target prospects.
• Determine the crucial needs of key clients and communicate this to the operations managers / supervisors to ensure the customer will receive first-class customer care and service.
• Lead the freight forwarding and order processing activity based on freight rate purchases and service agreements with shipping lines, airlines and international partner offices.
• Conduct half year customer satisfaction surveys and seek necessary improvements for key accounts
• Participate in the monthly account reviews.
• Analyze and profile client accounts based on performance, value and potential and generate periodic reports.
• Generate monthly sales operations reports and for submission and consultative review with management.
• Keep Management updated on customer needs and relevant market intelligence.

• Organizational
• Leadership
• Computer literacy

• Diploma / Degree in Commerce or related field.