Business Operations Officer
2026-02-09T16:55:29+00:00
Brites Management
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https://www.britesmanagement.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Consulting
Sales & Retail, Advertising & Marketing, Business Operations, Customer Service
2026-02-20T17:00:00+00:00
8
JOB SUMMARY
The Business Operations Officer role involves overseeing various administrative and operational functions, coordinating with various departments to streamline processes, and implementing best practices to enhance productivity. The Business Operations Officer is responsible for managing resources, monitoring performance, and ensuring compliance with company policies and procedures.
DUTIES AND RESPONSIBILITIES
- Work closely with departments to make sure activities remain compliant.
- Maintain constant communication with management, staff, clients and vendors to ensure proper operations of the organization.
- Assist in developing or updating standard operating procedures for all business operational activities.
- Build strong relationship by addressing customer issues and complaints in a timely manner.
- Oversee materials and inventory management.
- Conduct departments budget reviews and report cost plans to upper
management.
- Produce and distribute correspondence memos, letters, fees and forms.
- Assist in the preparation of regularly scheduled reports.
- Manage work assignment and allocation for staff within the department.
- Managing the end-to-end onboarding process for new recruits; ensuring best
practices are adhered to.
- Drive company values and philosophy through all training and development
activities.
- Assess employees’ skills, performance, and productivity to identify areas of
- improvement to train.
- Making sure employees that report to you meet performance expectations.
- Giving instructions or orders to subordinate employees.
- Conduct performance review and provide performance feedback to staff
within the department.
- Maintain accurate and clear documentation for operational procedures and
activities.
- Manage timely data collection to update operations metrics to achieve
productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
- Partner with cross-functional support teams in improving the proprietary tools
and systems.
- Establish tasks for employees to ensure a clean and safe workplace, this
includes stocking supplies and maintaining clean restrooms and public spaces.
- Actively seek to resolve any concerns while adhering to the company policy
and standards of behavior.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Bachelor’s degree in business administration, management, or a related field is commonly required.
- Minimum of 3 years work experience in operations, administration, human resource or a similar role.
- Practical knowledge of labor laws.
- Strong attention to detail with a good knowledge of business administration.
- Excellent communication skills both verbal and written.
- Good practical experience in the use of Microsoft Office Suite.
- High degree of emotional intelligence, integrity, trust, and dependability.
- Ability to work independently as well as part of the team.
Work closely with departments to make sure activities remain compliant.
Maintain constant communication with management, staff, clients and vendors to ensure proper operations of the organization.
Assist in developing or updating standard operating procedures for all business operational activities.
Build strong relationship by addressing customer issues and complaints in a timely manner.
Oversee materials and inventory management.
Conduct departments budget reviews and report cost plans to upper
management.
Produce and distribute correspondence memos, letters, fees and forms.
Assist in the preparation of regularly scheduled reports.
Manage work assignment and allocation for staff within the department.
Managing the end-to-end onboarding process for new recruits; ensuring best
practices are adhered to.
Drive company values and philosophy through all training and development
activities.
Assess employees’ skills, performance, and productivity to identify areas of
improvement to train.
Making sure employees that report to you meet performance expectations.
Giving instructions or orders to subordinate employees.
Conduct performance review and provide performance feedback to staff
within the department.
Maintain accurate and clear documentation for operational procedures and
activities.
Manage timely data collection to update operations metrics to achieve
productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
Partner with cross-functional support teams in improving the proprietary tools
and systems.
Establish tasks for employees to ensure a clean and safe workplace, this
includes stocking supplies and maintaining clean restrooms and public spaces.
Actively seek to resolve any concerns while adhering to the company policy
and standards of behavior.
Bachelor’s degree in business administration, management, or a related field is commonly required.
Minimum of 3 years work experience in operations, administration, human resource or a similar role.
Practical knowledge of labor laws.
Strong attention to detail with a good knowledge of business administration.
Excellent communication skills both verbal and written.
Good practical experience in the use of Microsoft Office Suite.
High degree of emotional intelligence, integrity, trust, and dependability.
Ability to work independently as well as part of the team.
JOB-698a11816deca
Vacancy title:
Business Operations Officer
[Type: FULL_TIME, Industry: Consulting, Category: Sales & Retail, Advertising & Marketing, Business Operations, Customer Service]
Jobs at:
Brites Management
Deadline of this Job:
Friday, February 20 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Monday, February 9 2026, Base Salary: Not Disclosed
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JOB DETAILS:
JOB SUMMARY
The Business Operations Officer role involves overseeing various administrative and operational functions, coordinating with various departments to streamline processes, and implementing best practices to enhance productivity. The Business Operations Officer is responsible for managing resources, monitoring performance, and ensuring compliance with company policies and procedures.
DUTIES AND RESPONSIBILITIES
- Work closely with departments to make sure activities remain compliant.
- Maintain constant communication with management, staff, clients and vendors to ensure proper operations of the organization.
- Assist in developing or updating standard operating procedures for all business operational activities.
- Build strong relationship by addressing customer issues and complaints in a timely manner.
- Oversee materials and inventory management.
- Conduct departments budget reviews and report cost plans to upper
management.
- Produce and distribute correspondence memos, letters, fees and forms.
- Assist in the preparation of regularly scheduled reports.
- Manage work assignment and allocation for staff within the department.
- Managing the end-to-end onboarding process for new recruits; ensuring best
practices are adhered to.
- Drive company values and philosophy through all training and development
activities.
- Assess employees’ skills, performance, and productivity to identify areas of
- improvement to train.
- Making sure employees that report to you meet performance expectations.
- Giving instructions or orders to subordinate employees.
- Conduct performance review and provide performance feedback to staff
within the department.
- Maintain accurate and clear documentation for operational procedures and
activities.
- Manage timely data collection to update operations metrics to achieve
productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
- Partner with cross-functional support teams in improving the proprietary tools
and systems.
- Establish tasks for employees to ensure a clean and safe workplace, this
includes stocking supplies and maintaining clean restrooms and public spaces.
- Actively seek to resolve any concerns while adhering to the company policy
and standards of behavior.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Bachelor’s degree in business administration, management, or a related field is commonly required.
- Minimum of 3 years work experience in operations, administration, human resource or a similar role.
- Practical knowledge of labor laws.
- Strong attention to detail with a good knowledge of business administration.
- Excellent communication skills both verbal and written.
- Good practical experience in the use of Microsoft Office Suite.
- High degree of emotional intelligence, integrity, trust, and dependability.
- Ability to work independently as well as part of the team.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
- If you meet the above qualifications, skills and experience share CV
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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