About Avenue Healthcare

Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals, and 16 medical centres across Kenya, and a Homecare business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1,000 staff members, and more than 400 specialists and serves over 400,000 patients annually, offering primary, secondary, and tertiary healthcare services.

Job Objective/Purpose

The Business Process & Cyber Security Officer plays a crucial role in driving the effective adoption and optimization of technological business applications and processes, under the strategic guidance of the IT Manager. This position blends process improvement with a focus on ensuring secure and efficient digital operations. Responsibilities include analyzing workflows, designing enhanced processes, conducting user training, and implementing cybersecurity best practices to safeguard organizational data and systems.

Person Specification

• Bachelor’s degree in business information technology, or related field.
• At least 1-2 years with experience in end point management.
• Proficiency in User Experience Design is advantageous.
• Proficiency in Data analytics and Business Intelligence tools (Power BI) is advantageous.
• Proficiency in process mapping and modelling techniques, familiarity with BPMN (Business Process Model and Notation) is advantageous.

• Conduct thorough analysis of existing business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for automation and improvement.
• Utilize process mapping, data analysis, and other relevant methodologies to assess current state and propose future state process designs.
• Assist in the design and implementation of user-centric process improvements, focusing on enhanced User Experience (UX).
• Integrate cybersecurity considerations into business process design and implementation, ensuring data integrity and confidentiality.
• Assist in implementing and monitoring security controls for business applications and processes.
• Support the department in ensuring compliance with relevant data protection regulations and cybersecurity frameworks.
• Conduct security risk assessments related to new and existing business applications and processes.
• Collect, analyze, and interpret data to measure process performance and identify trends related to new business applications and processes.
• Develop and track Key Performance Indicators (KPIs) to evaluate the effectiveness of process improvements and cybersecurity measures.
• Generate reports and dashboards to visualize process performance and security metrics.
• Develop and execute change management plans to facilitate the smooth adoption of new applications and optimized workflows, with a focus on security awareness.
• Provide comprehensive training and ongoing support to employees, ensuring they understand and effectively utilize new systems and processes, including security best practices.
• Create user documentation and training materials, incorporating security guidelines.
• Provide hand-holding support to users during and after application deployment.
• Collaborate with cross-functional teams, including IT, operations, and compliance, to implement process improvements and security initiatives.
• Assist in the IT department, ensuring alignment with organizational goals and security standards.
• Provide support to the IT Manager on assigned tasks and projects.
• Stay abreast of emerging trends in business process optimization, cybersecurity, and digital transformation.
• Recommend and implement best practices to enhance efficiency, security, and user experience.
• Participate in professional development activities to maintain and enhance technical and analytical skills.
• Perform any other duties assigned by the IT Manager, aligning with the job description and organizational needs.

• Proficiency in User Experience Design
• Proficiency in Data analytics and Business Intelligence tools (Power BI)
• Proficiency in process mapping and modelling techniques
• Familiarity with BPMN (Business Process Model and Notation)

• Bachelor’s degree in business information technology, or related field