Vacancy title:
Call centre agents

[Type: FULL_TIME, Industry: Consulting, Category: Customer Service, Restaurant & Hospitality]

Jobs at:
Brites Management

Deadline of this Job:
Friday, February 20 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Tuesday, February 10 2026, Base Salary: Not Disclosed

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JOB DETAILS:

CALL CENTRE AGENTS (10 POSITIONS)

DUTIES AND RESPONSIBILITIES

• Make outbound calls to customers for various purposes (e.g., surveys, follow-up, or sales).
• Maintain high levels of professionalism and customer service during interactions.
• Handle customer inquiries and resolve issues effectively and promptly.
• Ensure all customer interactions are recorded accurately in the system.
• Meet daily/weekly targets for call volume and quality.
• Provide consistent feedback on customer trends and suggestions for improvement.
• Ensure compliance with company policies and procedures.
• Maintain an up-to-date knowledge of company products/services.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in any field.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and basic computer skills.
• Prior experience in a call centre environment is a plus but not mandatory.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and a customer-centric attitude.
• Presentable, professional, and adaptable to changing environments.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

• If you meet the above qualifications, skills and experience share CV following the application procedure
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.

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