Background

The Independent Policing Oversight Authority is established pursuant to the Independent Policing Oversight Authority Act Cap. 86 Laws of Kenya.

Its main function is to provide civilian oversight over the work of the Police.

The Authority wishes to recruit results-oriented Kenyan citizens with drive, vision and creativity to fill the following vacant position:

Job Purpose

Responsible for receiving, sorting and processing complaints on police misconduct at the Call Centre.

Key Responsibilities/ Duties / Tasks

An officer at this grade will undertake the following duties and responsibilities:

• Receiving and processing complaints on police misconduct at the call centre;
• Implementing internal case intake committee recommendations;
• Updating records at the call centre;
• Implementing systems and processes at the call centre for the efficient management of complaints against the police;
• Collecting and collating data for internal and external reports pertaining to the call centre;
• Providing feedback to the complainants on the status of complaints;
• Implementing risk mitigation measures; and
• Supporting the implementation of quality assurance standards in the call centre.

Knowledge, Experience and qualifications required

For appointment to this grade, an officer must have the following qualifications:

• Bachelor's Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and
• Proficiency in computer application.

• Receiving and processing complaints on police misconduct at the call centre;
• Implementing internal case intake committee recommendations;
• Updating records at the call centre;
• Implementing systems and processes at the call centre for the efficient management of complaints against the police;
• Collecting and collating data for internal and external reports pertaining to the call centre;
• Providing feedback to the complainants on the status of complaints;
• Implementing risk mitigation measures; and
• Supporting the implementation of quality assurance standards in the call centre.

• Proficiency in computer application.

• Bachelor's Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and
• Proficiency in computer application.