Background

Our client, a leading regional service organization, is seeking a dynamic and commercially driven Chief Operating Officer (COO) to oversee operations and drive business growth across multiple markets.

The ideal candidate is an accomplished leader with strong commercial orientation, a deep understanding of service delivery, and a proven record of managing full P&L responsibility for at least five years. Experience managing operations across different countries will be a significant advantage.

Key Responsibilities:

• Lead commercial strategy and execution to drive sustainable growth.
• Oversee operational performance and ensure consistent service excellence.
• Manage financial performance, including budgeting, forecasting, and profitability.
• Standardize processes and enhance operational efficiency across markets.
• Support regional expansion and manage business units in different countries.
• Provide strong leadership to functional teams and drive a culture of accountability.

Requirements

Qualifications & Experience:

• Bachelor’s degree in Business or related field; an MBA is an added advantage.
• Minimum 10 years’ working experience, including 5+ years in a senior role with P&L leadership.
• Strong track record in commercial management and service operations.
• Experience working in multi-country environments is highly desirable.
• Excellent leadership, communication, and execution skills.

Key Competencies

• Commercial acumen and business-growth orientation
• Strong analytical and financial management skills
• Operational excellence and process discipline
• Ability to lead through influence and empower teams
• High-level communication and stakeholder management
• Strategic thinker with an execution mindset

• Lead commercial strategy and execution to drive sustainable growth.
• Oversee operational performance and ensure consistent service excellence.
• Manage financial performance, including budgeting, forecasting, and profitability.
• Standardize processes and enhance operational efficiency across markets.
• Support regional expansion and manage business units in different countries.
• Provide strong leadership to functional teams and drive a culture of accountability.

• Commercial acumen and business-growth orientation
• Strong analytical and financial management skills
• Operational excellence and process discipline
• Ability to lead through influence and empower teams
• High-level communication and stakeholder management
• Strategic thinker with an execution mindset

• Bachelor’s degree in Business or related field; an MBA is an added advantage.
• Minimum 10 years’ working experience, including 5+ years in a senior role with P&L leadership.
• Strong track record in commercial management and service operations.
• Experience working in multi-country environments is highly desirable.
• Excellent leadership, communication, and execution skills.