Role Purpose

The role holder will be responsible for processing and administering corporate claims in an accurate, timely and efficient manner while ensuring compliance with policy provisions, regulatory requirements, and internal procedures. The role supports the delivery of quality claims service by handling claims registration, assessment, documentation review, customer communication, and settlement processing within agreed service level agreements. The role holder will also support customer experience initiatives through effective engagement with corporate clients, brokers, beneficiaries, and internal stakeholders while maintaining high standards of operational efficiency, accuracy, and compliance.

Academic Background & Relevant Qualifications

• Bachelor’s Degree in Insurance, Business Administration, Finance, or related field
• Diploma in Insurance
• Professional qualification (LOMA, CII, IIK)
• Minimum of 2–3 years of experience in insurance claims administration, preferably within Group Life.
• Experience in claims assessment, documentation review and claims processing.
• Exposure to customer service and stakeholder engagement within an insurance environment.
• Experience in handling claims queries, follow-ups and escalations.
• Familiarity with claims quality assurance, compliance and operational controls is an added advantage

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• Processing and administering corporate claims in an accurate, timely and efficient manner.
• Ensuring compliance with policy provisions, regulatory requirements, and internal procedures.
• Handling claims registration, assessment, documentation review, customer communication, and settlement processing within agreed service level agreements.
• Supporting customer experience initiatives through effective engagement with corporate clients, brokers, beneficiaries, and internal stakeholders.
• Maintaining high standards of operational efficiency, accuracy, and compliance.
• Handling claims queries, follow-ups and escalations.

• Claims administration
• Claims assessment
• Documentation review
• Claims processing
• Customer service
• Stakeholder engagement
• Claims queries handling
• Follow-ups
• Escalations management
• Claims quality assurance
• Compliance
• Operational controls

• Bachelor’s Degree in Insurance, Business Administration, Finance, or related field
• Diploma in Insurance
• Professional qualification (LOMA, CII, IIK)