Background

AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.

Mission Description

Based in Nairobi and reporting to the head of international freight Forwarding, the C&F Manager will be responsible for leading and managing all Clearing & Forwarding operations, ensuring efficient customs clearance, import and export processing, regulatory compliance, operational excellence, customer satisfaction, and profitability. The role oversees the end-to-end movement of cargo through customs and logistics channels while ensuring compliance with local and international trade regulations and alignment with AGL operational standards.

Specific duties will be:

• Manage and oversee all import and export customs clearance activities.
• Ensure timely processing of customs declarations, permits, licenses, duty payments, and cargo release procedures.
• Coordinate sea freight, air freight, road transport, and warehousing activities to ensure seamless cargo movement.
• Monitor cargo status and proactively resolve delays, customs issues, and operational bottlenecks.
• Ensure compliance with customer SOPs, operational procedures, and service level agreements.
• Drive continuous improvement initiatives to enhance operational efficiency and service delivery.
• Ensure full compliance with customs laws, revenue authority requirements, and international trade regulations.
• Maintain effective working relationships with customs authorities, port authorities, government agencies, and regulatory bodies.
• Monitor regulatory changes and ensure timely implementation within operations.
• Lead customs audits and ensure accurate record keeping and documentation.
• Mitigate operational and compliance risks associated with customs clearance activities.
• Build and maintain strong relationships with key customers and stakeholders.
• Handle escalated operational issues and customer complaints professionally and efficiently.
• Work closely with commercial teams to support customer retention and business development.
• Participate in customer reviews and operational performance meetings.
• Ensure high levels of customer satisfaction through proactive communication and service excellence.
• Monitor departmental profitability and operational costs.
• Ensure accurate customer billing and supplier cost management.
• Review and approve invoices related to customs duties, freight, transport, and other operational charges.
• Develop cost-saving initiatives while maintaining service quality.
• Support budgeting, forecasting, and financial performance reporting.
• Manage relationships with shipping lines, airlines, transport providers, port operators, customs brokers, and other logistics partners.
• Negotiate service improvements and resolve operational challenges with
• Monitor supplier performance against agreed service levels.
• Lead, coach, and develop the Clearing & Forwarding

Profile

• Business Degree
• Diploma in Logistics and Distribution or equivalent

• Manage and oversee all import and export customs clearance activities.
• Ensure timely processing of customs declarations, permits, licenses, duty payments, and cargo release procedures.
• Coordinate sea freight, air freight, road transport, and warehousing activities to ensure seamless cargo movement.
• Monitor cargo status and proactively resolve delays, customs issues, and operational bottlenecks.
• Ensure compliance with customer SOPs, operational procedures, and service level agreements.
• Drive continuous improvement initiatives to enhance operational efficiency and service delivery.
• Ensure full compliance with customs laws, revenue authority requirements, and international trade regulations.
• Maintain effective working relationships with customs authorities, port authorities, government agencies, and regulatory bodies.
• Monitor regulatory changes and ensure timely implementation within operations.
• Lead customs audits and ensure accurate record keeping and documentation.
• Mitigate operational and compliance risks associated with customs clearance activities.
• Build and maintain strong relationships with key customers and stakeholders.
• Handle escalated operational issues and customer complaints professionally and efficiently.
• Work closely with commercial teams to support customer retention and business development.
• Participate in customer reviews and operational performance meetings.
• Ensure high levels of customer satisfaction through proactive communication and service excellence.
• Monitor departmental profitability and operational costs.
• Ensure accurate customer billing and supplier cost management.
• Review and approve invoices related to customs duties, freight, transport, and other operational charges.
• Develop cost-saving initiatives while maintaining service quality.
• Support budgeting, forecasting, and financial performance reporting.
• Manage relationships with shipping lines, airlines, transport providers, port operators, customs brokers, and other logistics partners.
• Negotiate service improvements and resolve operational challenges with
• Monitor supplier performance against agreed service levels.
• Lead, coach, and develop the Clearing & Forwarding

• Business Degree
• Diploma in Logistics and Distribution or equivalent