CLIENT RELATIONS EXECUTIVE (FASHION & LIFESTYLE INDUSTRY)

Reports To: Operations Manager / CEO

Role Summary

The Client Relations Executive will serve as the first point of contact for clients across digital platforms and in-person interactions. This role is central to ensuring clients feel valued, guided, and well-supported throughout their journey — from initial inquiry, through sales handover, and into styling service delivery.

Key Responsibilities

• Serve as the first point of contact for client inquiries via DMs, WhatsApp, calls, and in-person visits
• Provide timely, accurate responses to client inquiries and guide clients through available services
• Qualify and hand over potential clients to the Sales Lead for conversion
• Receive converted clients back from the Sales Lead and ensure a smooth transition into styling sessions
• Welcome and host clients prior to their sessions, ensuring comfort, clarity, and readiness
• Coordinate closely with stylists to ensure seamless handovers into sessions
• Share pre-session reminders, confirmations, and updates with clients as required
• Conduct post-service follow-ups to maintain client satisfaction and long-term relationships
• Maintain clear, accurate, and well-organized records of client interactions and service notes

Qualifications & Skills

• Experience in client relations, customer service, or front-facing roles
• Excellent communication and interpersonal skills
• Professional, warm, and client-focused approach
• Strong organizational and follow-up skills
• Ability to manage multiple client conversations across platforms
• Experience within a fashion, lifestyle, hospitality, or service-based business is an added advantage

• Serve as the first point of contact for client inquiries via DMs, WhatsApp, calls, and in-person visits
• Provide timely, accurate responses to client inquiries and guide clients through available services
• Qualify and hand over potential clients to the Sales Lead for conversion
• Receive converted clients back from the Sales Lead and ensure a smooth transition into styling sessions
• Welcome and host clients prior to their sessions, ensuring comfort, clarity, and readiness
• Coordinate closely with stylists to ensure seamless handovers into sessions
• Share pre-session reminders, confirmations, and updates with clients as required
• Conduct post-service follow-ups to maintain client satisfaction and long-term relationships
• Maintain clear, accurate, and well-organized records of client interactions and service notes

• Excellent communication and interpersonal skills
• Professional, warm, and client-focused approach
• Strong organizational and follow-up skills
• Ability to manage multiple client conversations across platforms

• Experience in client relations, customer service, or front-facing roles
• Experience within a fashion, lifestyle, hospitality, or service-based business is an added advantage