Dr. Rasik Kantaria Jalaram Medical Services operates under the umbrella of Satsang Mandal which was founded 50 years ago. Satsang Mandal has had various charitable programs ongoing for decades including Jaipur Foot & Wheelchair, Jalaram Chakula Feeding Programme, Kanchan Ganga Borehole Water Project and many more. 

Responsibilities or duties

Client Engagement & Experience Management

• Serve as the primary point of contact for clients, ensuring a seamless and positive experience at RKJMS.
• Develop and implement client engagement strategies to enhance satisfaction and retention.
• Act as a liaison between clients and internal teams to ensure prompt resolution of concerns and service improvements.
• Conduct regular client satisfaction surveys and analyze feedback to identify areas for improvement.

Client Feedback & Complaint Resolution

• Establish and manage effective feedback channels, including in-person, phone, email, and social media.
• Address client inquiries, concerns, and complaints professionally and promptly, ensuring resolution within set timelines.
• Maintain a record of client feedback and escalate unresolved issues to the appropriate departments for action.
• Monitor trends in client complaints,prepare a monthly report and recommend solutions to prevent recurring issues.

Reporting & Performance Analysis

• Prepare and present reports on client feedback, engagement initiatives, and public relations activities.
• Analyze key performance metrics related to client satisfaction and brand perception.
• Provide recommendations to senior management based on data-driven insights.

Qualifications or requirements 

Job Requirements: Education & Professional Background

• Bachelor’s degree in public relations, Communications or a related field.
• Certification in Customer Relations, Public Relations, or Stakeholder Engagement.

Experience needed

Work Experience

• Minimum of 5 years of experience in client relations, public relations
• Proven track record of handling client engagement, complaint resolution, and brand management.

• Serve as the primary point of contact for clients, ensuring a seamless and positive experience at RKJMS.
• Develop and implement client engagement strategies to enhance satisfaction and retention.
• Act as a liaison between clients and internal teams to ensure prompt resolution of concerns and service improvements.
• Conduct regular client satisfaction surveys and analyze feedback to identify areas for improvement.
• Establish and manage effective feedback channels, including in-person, phone, email, and social media.
• Address client inquiries, concerns, and complaints professionally and promptly, ensuring resolution within set timelines.
• Maintain a record of client feedback and escalate unresolved issues to the appropriate departments for action.
• Monitor trends in client complaints,prepare a monthly report and recommend solutions to prevent recurring issues.
• Prepare and present reports on client feedback, engagement initiatives, and public relations activities.
• Analyze key performance metrics related to client satisfaction and brand perception.
• Provide recommendations to senior management based on data-driven insights.

• Client engagement
• Client satisfaction
• Client retention
• Complaint resolution
• Brand management
• Public relations
• Communications
• Stakeholder engagement
• Reporting
• Performance analysis

• Bachelor’s degree in public relations, Communications or a related field.
• Certification in Customer Relations, Public Relations, or Stakeholder Engagement.