Background

The Independent Policing Oversight Authority is established pursuant to the Independent Policing Oversight Authority Act Cap. 86 Laws of Kenya.

Its main function is to provide civilian oversight over the work of the Police.

The Authority wishes to recruit results-oriented Kenyan citizens with drive, vision and creativity to fill the following vacant position:

Job Purpose

To be receiving, sorting and processing complaints on police misconduct.

Key Responsibilities/ Duties / Tasks

An officer at this grade will undertake the following duties and responsibilities:

• Implementing strategies, policies, manuals, plans, standards and procedures pertaining to complaints management;
• Receiving, documenting and processing complaints;
• Updating records of all complaints received and processed;
• Participating in inquiries into complaints of police misconduct;
• Participating in complaints management review meetings
• Implementing the recommendations of the Internal Case Intake Committee;
• Collecting and collating data for internal and external reports on complaints management;
• Implementing risk mitigation measures; and
• Providing feedback to the complainants on the status of complaints.

Knowledge, Experience and qualifications required

For appointment to this grade, an officer must have the following qualifications:

• Bachelor's Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and
• Proficiency in Computer Application.

• Implementing strategies, policies, manuals, plans, standards and procedures pertaining to complaints management;
• Receiving, documenting and processing complaints;
• Updating records of all complaints received and processed;
• Participating in inquiries into complaints of police misconduct;
• Participating in complaints management review meetings
• Implementing the recommendations of the Internal Case Intake Committee;
• Collecting and collating data for internal and external reports on complaints management;
• Implementing risk mitigation measures; and
• Providing feedback to the complainants on the status of complaints.

• Proficiency in Computer Application.

• Bachelor's Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution;
• Proficiency in Computer Application.