About Mogo

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate. 

Job Description

Contact Center Solutions Specialist

Requirements

• 1.5 to 2+ years hands-on with any production contact-center or VoIP platform (Genesys, Avaya, Asterisk, FreeSWITCH, 3CX, Twilio, VICIdial, Five9, Cisco, Webitel or similar).
• Has built or modified IVR/call-routing logic with variables and conditions; comfortable reading JSON.
• Has configured queues, agents/skills and at least one dialing mode in production, and can explain retry logic and core campaign metrics (answer rate, abandonment, contact rate).
• Working SIP basics for diagnosis: can describe a call setup and interpret common 4xx/5xx responses in a trunk context.
• REST API basics: can build and test a request, read the response, and follow a failing integration across systems.
• Careful change discipline: tests first, documents changes, no undocumented edits in production.
• Clear written English for documentation and evidence-based escalations.
• Willingness to be trained on Webitel and to work within a defined scope under the hiring manager’s technical direction.

• Has built or modified IVR/call-routing logic with variables and conditions
• Has configured queues, agents/skills and at least one dialing mode in production, and can explain retry logic and core campaign metrics (answer rate, abandonment, contact rate)
• Working SIP basics for diagnosis: can describe a call setup and interpret common 4xx/5xx responses in a trunk context
• REST API basics: can build and test a request, read the response, and follow a failing integration across systems
• Careful change discipline: tests first, documents changes, no undocumented edits in production
• Clear written English for documentation and evidence-based escalations
• Willingness to be trained on Webitel and to work within a defined scope under the hiring manager’s technical direction

• Genesys
• Avaya
• Asterisk
• FreeSWITCH
• 3CX
• Twilio
• VICIdial
• Five9
• Cisco
• Webitel
• JSON
• SIP
• REST API

• BA/BSc/HND
• 1.5 to 2+ years hands-on with any production contact-center or VoIP platform
• Has built or modified IVR/call-routing logic with variables and conditions
• Has configured queues, agents/skills and at least one dialing mode in production
• Working SIP basics for diagnosis
• REST API basics
• Careful change discipline
• Clear written English
• Willingness to be trained on Webitel