Customer Care Front Desk

2025-10-20T08:35:56+00:00

FULL_TIME

Design

Restaurant & Hospitality

2025-10-31T17:00:00+00:00

 

Kenya

8

A successful representative builds trust, resolves issues efficiently, and helps maintain a company's positive reputation and customer loyalty.

Handle inquiries and complaints: Respond to customer questions, concerns, and complaints through various channels such as phone, email, or chat. Provide information and support: Give customers accurate and up-to-date information about products, services, and company policies. Process transactions: Assist with transactions such as orders, returns, and refunds, ensuring they are handled correctly according to company policy. Maintain records: Document all customer interactions and information in a detailed and accurate manner. This helps to provide personalized service and improve future interactions. Build customer relationships: Go beyond resolving the immediate issue to build trust and foster loyalty through personalized and attentive service. Follow up with customers: Ensure customer satisfaction by checking in after an issue has been resolved. Collect feedback: Gather information from customer interactions to identify common issues and help improve products or services. Upsell and cross-sell (where appropriate): Identify o

Active listening: Paying close attention to the customer's needs and concerns rather than just hearing them. Empathy: The ability to understand and share the customer's feelings. This is crucial for de-escalating tense situations. Clear communication: Speaking and writing clearly and professionally. This includes adjusting your tone and style based on the customer and communication channel. Patience: Staying calm and composed, especially when dealing with frustrated or angry customers. Friendliness and positivity: A warm, approachable demeanor can make a customer feel more comfortable and valued.

Bachelor's degree in related field

JOB-68f5f46c53b6e