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Customer Care Representative – Garage

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

1 year

Location

Nairobi

Job Field

Customer Care

Key Responsibilities

• Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams
• Answer incoming calls and emails in a courteous, accurate, and timely manner
• Process garage orders and quotes with a strong focus on accuracy and turnaround time.
• Prepare orders for invoicing and complete invoicing as required.
• Maintain strong working relationships with customers and distribution centers.
• Support issue resolution related to pricing, quality, order changes, or delivery timing
• Communicate customer feedback, complaints, and order updates to the appropriate departments
• Maintain activity goals and productivity standards.
• Provide peer support to other Customer Care team members as needed

Qualifications.

• Diploma or Degree in Business related field
• Minimum one (1) years of customer service experience in a garage .
• Strong computer skills, including Microsoft Office
• Ability to work independently and manage priorities in a remote environment.
• Strong customer focus and professional communication skills
• High attention to detail and commitment to order accuracy
• Ability to manage multiple priorities in a fast-paced, remote setting
• Problem-solving mindset with the ability to resolve customer issues efficiently

Check how your CV aligns with this job

• Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams
• Answer incoming calls and emails in a courteous, accurate, and timely manner
• Process garage orders and quotes with a strong focus on accuracy and turnaround time.
• Prepare orders for invoicing and complete invoicing as required.
• Maintain strong working relationships with customers and distribution centers.
• Support issue resolution related to pricing, quality, order changes, or delivery timing
• Communicate customer feedback, complaints, and order updates to the appropriate departments
• Maintain activity goals and productivity standards.
• Provide peer support to other Customer Care team members as needed

• Strong computer skills, including Microsoft Office
• Ability to work independently and manage priorities in a remote environment.
• Strong customer focus and professional communication skills
• High attention to detail and commitment to order accuracy
• Ability to manage multiple priorities in a fast-paced, remote setting
• Problem-solving mindset with the ability to resolve customer issues efficiently

• Diploma or Degree in Business related field
• Minimum one (1) years of customer service experience in a garage .