Overview

Application

We are looking for Customer Performance Officers to join our Mobility Operations group, as we scale up and drive digital and financial inclusion across our markets.

You will be at the forefront of our customer engagement strategy, managing loan repayments and tracking fleet performance with precision and empathy. "You will be a critical frontline professional, transforming financial interactions through dedicated customer management and strategic performance tracking."

About Us

At M-KOPA, this role is fundamental to our mission of expanding financial access. You will be directly responsible for monitoring customer accounts, implementing repayment strategies, and managing fleet performance metrics. Your daily work will involve engaging with customers, tracking loan repayments, and ensuring our mobility ecosystem operates smoothly and efficiently.

This is a hybrid role, you would be working from our regional offices in Africa, partnering with a diverse group of employees across our markets. You will be reporting to the Customer Performance Manager.

Expertise

We are seeking motivated professionals with strong communication skills and a keen ability to manage complex customer interactions. Your success will be measured by your capacity to navigate challenging financial conversations, maintain accurate records, and contribute to our overall portfolio performance.

Ideal candidates will have experience in collections, fleet management, or customer performance roles, with a demonstrated ability to work in fast-paced environments. We value proficiency in data tracking systems like Excel and Freshdesk, and a willingness to conduct field visits and engage with local authorities. Familiarity with motorbike financing or e-mobility sectors will be considered a significant advantage.

Your adaptability, attention to detail, and commitment to professional customer engagement will be key to your success in this transformative role.

• Strong communication skills
• Ability to manage complex customer interactions
• Proficiency in data tracking systems like Excel and Freshdesk
• Adaptability
• Attention to detail
• Commitment to professional customer engagement

• Experience in collections, fleet management, or customer performance roles
• Demonstrated ability to work in fast-paced environments
• Willingness to conduct field visits and engage with local authorities
• Familiarity with motorbike financing or e-mobility sectors (significant advantage)