We Redefine Luxury Living. Ayaz Properties is a Nairobi-based real estate development company focused on delivering modern, high-quality residential and commercial properties. We specialize in elegant, functional homes with flexible payment plans, tailored to the needs of today’s families and investors.

Customer Relations Officer

Job Type: Full Time

Qualification: BA/BSc/HND , Diploma

Experience:

Location: Nairobi

Job Field: Customer Care, Success and Service

Are you a people person who can build strong client relationships AND get results?

Do you have the confidence to engage clients, resolve concerns, follow up on outstanding payments and turn commitments into actual collections? Then this opportunity is for you!

Ayaz Properties Limited is looking for a results-driven Customer Relations Officer to join our team and take ownership of client relationships and account collections.

What You’ll Do:

Build and maintain strong relationships with clients.

Drive timely collection of outstanding client balances.

Conduct daily follow-ups on due and overdue accounts.

Handle and resolve client queries and complaints professionally.

Follow up on payment commitments and client documentation.

Maintain accurate and up-to-date client records.

Work closely with Sales, Finance, Legal and Management to resolve client matters.

Prepare regular client and collection performance reports.

Support client retention, referrals and repeat business.

What We’re Looking For:

Diploma/Degree in Business Administration, Sales, Marketing, Customer Relations, Real Estate or a related field.

Experience in real estate, customer relations and collections is an added advantage.

Excellent communication, negotiation and follow-up skills.

Strong customer service and relationship-management skills.

Results-oriented, organised and able to meet collection targets.

Professional, confident and persistent in handling clients and overdue accounts.

Check how your CV aligns with this job

• Build and maintain strong relationships with clients.
• Drive timely collection of outstanding client balances.
• Conduct daily follow-ups on due and overdue accounts.
• Handle and resolve client queries and complaints professionally.
• Follow up on payment commitments and client documentation.
• Maintain accurate and up-to-date client records.
• Work closely with Sales, Finance, Legal and Management to resolve client matters.
• Prepare regular client and collection performance reports.
• Support client retention, referrals and repeat business.

• Excellent communication, negotiation and follow-up skills.
• Strong customer service and relationship-management skills.
• Results-oriented, organised and able to meet collection targets.
• Professional, confident and persistent in handling clients and overdue accounts.

• Diploma/Degree in Business Administration, Sales, Marketing, Customer Relations, Real Estate or a related field.
• Experience in real estate, customer relations and collections is an added advantage.