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Vacancy title:
Customer Satisfaction Agent/ Sales Support
[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Customer Service, Entertainment & Travel, Sales & Retail]
Jobs at:
Africa Safari Trips
Deadline of this Job:
Thursday, February 26 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Thursday, February 19 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Our name is Africa Safari Trips for a reason. We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices – and teams of locals and expats – are located in Nairobi (Kenya) and Kampala (Uganda). From Africa (with love), ...
Key Responsibilities
Emergency Support -Be available 24/7 during customer travel.
Ground Inquiries -Manage bookings and verify payments on ground
Complaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team
Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolution
Refunds -Handle refunds to the customers as approved and directed.
Qualifications
Excellent knowledge of the tourism industry and current trends
Knowledge of major safari destinations in Kenya
Strong communication skills with proficiency in English
Proficiency in speaking either French/Spanish is a must
Critical thinker and problem solver
At least 2 years of experience in a similar role
Degree/Diploma in travel and tourism management, hospitality, or similar relevant education
Check how your CV aligns with this job
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Send your resume to . Use language and position in the subject line (e.g., French - Customer Satisfaction Agent/Sales Support)
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