Vacancy title:
Customer Service Agent

[Type: FULL_TIME, Industry: Retail, Category: Customer Service, Admin & Office, Business Operations]

Jobs at:
Kilimall

Deadline of this Job:
Monday, October 19 2026

Duty Station:
Mombasa , Nairobi | kenya

Summary
Date Posted: Tuesday, October 13 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product...

Job responsibilities:

• Manage and respond to live chat inquiries and support tickets.
• Handle inbound and outbound customer calls
• Provide customer support through chat channels, ensuring timely and accurate responses.
• Customer issue follow up and inquiries to ensure prompt resolution.
• Attaining the required Customer satisfaction rate.
• Attain daily clearance and response rate below 3min

Requirements:

• Typing speed of 40 words per Minute
• Degree or diploma in a Business-related Course
• Experience in a similar role
• Good Customer Service Skills
• Good communication skills
• Problem solving skill

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Apply by sending an Mail with your CV and a convincing cover letter clearly stating the subject heading "customer service agent" by 19th October,2026. Please state your current and expected remuneration in your CV, only shortlisted candidates will be contacted.

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