Vacancy title:
Customer Service Agent

[Type: FULL_TIME, Industry: Manufacturing, Category: Customer Service]

Jobs at:
Royal Mabati Factory Ltd

Deadline of this Job:
Friday, October 31 2025

Duty Station:
Nairobi | Kenya

Summary
Date Posted: Monday, October 27 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Customer Service Agent The Customer Care Agent is responsible for providing exceptional customer service by handling, including, resolving complaints, and maintaining customer satisfaction through inbound and outbound communication. The two ensures customers receive timely, accurate, and helpful responses regarding products, services, and orders. Key Skills & Qualifications: Education: KCSE certificate; minimum Grade C paid or equivalent; Dojoires in Customer Service, Business Administration; or related field (preferred) 1-2 years of experience in customer service, preferably in a manufacturing or factory setting. Good understanding of customer service and CRM systems; Excellent communication, listening, and problem-solving skills. Friendly, patient, and professional with all types of customers. Make to maintain time well and handle multiple tasks at once. Skilled in MS Office and CRM tools. Team player with a positive, customer-first attitude. Key Competencies Patient: In both English and Kiswahili; sharp in written and spoken formats for seamless customer interactions. Trained to thrive under pressure, managing heavy call traffic, resolving complaints swiftly, and maintaining professionalism throughout. Precision-driven with fast data entry skills, excelling at interpreting customer orders, invoices, and dispatch documentation. Multifacing across calls, emails, and system updates simultaneously without missing a beat or a deadline. Strong liaison between sales, dispatch, and production ensuring timely delivery and clear customer updates. Well-versed in basic factory product specs (sizes, types, colors) and inventory procedures, supporting accurate client fulfillment. Calm, patient, and courtesols even with irate customers: balancing empathy with clear solutions. Depending team player who adapts quickly to new systems, maintains detailed records, and consistently meets them.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

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