Background

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

Role Objective

Our client a 4 Star Hotel is seeking to hire 2 competent customer service assistants who will be responsible for enquiries, assist clients, reservations on behalf of the company.

Core Duties and Responsibilities

• Welcome guests, processing check-ins/check-outs, and verifying identities and payment methods.
• Managing bookings via phone, email, or walk-ins, and keeping the Property Management System (PMS) up to date.
• Handling guest complaints with empathy issue and finding a solution quickly.
• Providing local recommendations for dining, transport, and sightseeing.
• Processing payments, and ensuring the cash drawer balances at the end of the shift.
• Relaying messages between guests and departments like Housekeeping or Maintenance to ensure room readiness.
• Any other relevant duties as assigned.

Job Specifications and Qualifications

• Diploma in Business Administration, Communication, Tourism, Hospitality or related field
• At least 2 years’ relevant work experience.
• Proficiency in MS Office Suite & CRM tools.

Key Competencies

• Good communication skills (written and verbal).
• Active Listening skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong organizational skills

• Welcome guests, processing check-ins/check-outs, and verifying identities and payment methods.
• Managing bookings via phone, email, or walk-ins, and keeping the Property Management System (PMS) up to date.
• Handling guest complaints with empathy issue and finding a solution quickly.
• Providing local recommendations for dining, transport, and sightseeing.
• Processing payments, and ensuring the cash drawer balances at the end of the shift.
• Relaying messages between guests and departments like Housekeeping or Maintenance to ensure room readiness.
• Any other relevant duties as assigned.

• Good communication skills (written and verbal).
• Active Listening skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong organizational skills
• Proficiency in MS Office Suite & CRM tools.

• Diploma in Business Administration, Communication, Tourism, Hospitality or related field