Customer Service Coordinator job at Vivo Energy
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13 Days Ago
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Customer Service Coordinator
2026-05-20T15:46:33+00:00
Vivo Energy
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_3991/logo/Vivo%20Energy.png
FULL_TIME
Kenya
Nairobi
00100
Kenya
Petroleum
Customer Service, Business Operations, Admin & Office, Sales & Retail
KES
MONTH
2026-05-27T17:00:00+00:00
8

Job Purpose:

The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction while supporting overall business operations and service delivery targets.

  • Customer Service
  • Telephony (Customer Communication)
  • Customer Order to Cash Process (Local & Exports)
  • Retail Order Pre-Planning (MPP/CSR)
  • Ve Serve support
  • Retail Automation & Consignment Stocking
  • Maintenance of Customer Sites (Retail, Commercial & Lubes)
  • Customer Master Data Management (MRD/MDG)
  • Customer Complaints & Feedback Management (CSI)
  • Card Centre & Customer Support
  • Helpdesk, Business Support & Records
  • Special Support to Key Customers
  • Other duties and Support as requested.
  • Multi-tasking
  • Problem solving
  • Team player
  • Fluency and Proficiency in English & Kiswahili
  • University Graduate
  • Previous experience in Customer Service
bachelor degree
12
JOB-6a0dd7596d2b9

Vacancy title:
Customer Service Coordinator

[Type: FULL_TIME, Industry: Petroleum, Category: Customer Service, Business Operations, Admin & Office, Sales & Retail]

Jobs at:
Vivo Energy

Deadline of this Job:
Wednesday, May 27 2026

Duty Station:
Kenya | Nairobi

Summary
Date Posted: Wednesday, May 20 2026, Base Salary: Not Disclosed

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Learn more about Vivo Energy
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JOB DETAILS:

Job Purpose:

The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction while supporting overall business operations and service delivery targets.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

To apply, please use the following link:

Click Here to Apply Now

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Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: Wednesday, May 27 2026
Duty Station: Kenya | Nairobi
Posted: 20-05-2026
No of Jobs: 1
Start Publishing: 20-05-2026
Stop Publishing (Put date of 2030): 10-10-2076
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