Pharo School Nairobi stems from a long history of academic success and excellence, with deep roots in the local community. Founded in 1996 as Tender Care Junior Academy, in the heart of Komarock, the school begun with just 2 children and the school grew steadily, building a strong reputation through word of mouth and a commitment to early education excellenc...

• Welcome and assist parents, learners, visitors, and guests in a professional and friendly manner.
• Respond to telephone, email, and walk-in enquiries and direct them appropriately.
• Support scheduling of appointments, school tours, meetings, and venue bookings.
• Maintain accurate records of enquiries, correspondence, and customer interactions.
• Assist in preparing and distributing school communications and notices.
• Record and track customer concerns, ensuring timely follow-up and escalation where necessary.
• Build positive relationships with parents, learners, staff, and other stakeholders.
• Support front office operations and administrative activities as assigned.
• Receive and manage admissions enquiries from phone calls, emails, website forms, social media platforms, referrals, and walk-in visitors.
• Maintain accurate admissions records and prospective learner databases.
• Conduct follow-up calls, emails, and messages to prospective families.
• Track the progress of admissions enquiries from initial contact through enrolment.
• Support school tours, open days, exhibitions, and admissions events.
• Assist with onboarding activities for newly admitted learners and families.
• Prepare admissions reports and updates on enquiry status and conversion trends.
• Support lead nurturing activities aimed at improving admissions conversion rates.
• Assist in implementing enrolment campaigns and promotional activities.
• Help track enquiry sources and admissions trends.
• Participate in outreach and community engagement initiatives that generate admissions leads.
• Support collection and analysis of admissions and marketing data.
• Contribute ideas that improve customer experience and admissions outcomes.
• Monitor and respond to basic enquiries received through social media platforms.
• Assist in collecting content during school events, activities, and learner engagements.
• Support updating admissions and promotional information on digital platforms.
• Escalate prospective parent enquiries requiring immediate attention.
• Assist in executing social media and digital marketing activities that promote the school's brand and admissions objectives.
• Accurately capture and update learner information in school management systems.
• Support updates of learner records, transport information, and co-curricular activity records.
• Assist with data verification and reporting requirements.
• Ensure admissions and customer records remain accurate, complete, and confidential.
• Adhere to school policies regarding data protection and information management.

• Customer Service
• Communication
• Interpersonal Skills
• Record Keeping
• Data Entry
• Social Media Management
• CRM Systems (desirable)
• Detail-oriented
• Multitasking
• Time Management

• Recently completed a degree in Customer Service, Marketing, Communications, Public Relations, Business Administration, or related field.
• Recent graduate with practical experience in customer service, admissions, marketing, or client relationship management.
• Experience using social media platforms, customer communication channels, or basic Customer Relationship Management (CRM) systems is desirable.
• Internship, volunteer work or administrative experience is an added advantage.
• Creative, detail-oriented, and able to work under minimal supervision.
• Ability to multitask and deliver within deadlines.