Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes. At the center of our offering is the Assent Network, the industrys most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Customer Support Associate- German

Job TypeFull Time

QualificationBA/BSc/HND

Experience

LocationEldoret

Job FieldCustomer Care, Success and Service

Job Description

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

Responsibilities:

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
• Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues

Qualifications:

• Excellent verbal and written communication skills in German and English
• Related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
• Solid ability to manage time effectively and juggle multiple priorities at one time;
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
• Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues

• Excellent verbal and written communication skills in German and English
• Related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres)
• Solid ability to manage time effectively and juggle multiple priorities at one time
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines

• Excellent verbal and written communication skills in German and English
• Related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres)
• Solid ability to manage time effectively and juggle multiple priorities at one time
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines