Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner.

Customer Support Officer - NTSA Cabinet

What you will do:

• Sort and file received logbooks {from dealer and from NTSA} in the designated logbook cabinets while maintaining minimum unfiled backlog as agreed with Supervisor
• Retrieve dealer logbooks from cabinets for exchange at NTSA and pulling of logbooks for transfer for issuance to the logbook transfer officers
• Maintain and check pulling list for eligible client transfer logbooks and pull required numbers for transfer team as per set KPIs
• Weekly check to confirm archived logbook requests as well as the movement between branches list to ensure these are included in weekly dispatches and sent out to branches
• Pull and issue insurance logbooks to the insurance department and ensure proper updates in Movement file
• Make calls to clients to notify them of transfers done to their E Citizen account, guide them on ownership acceptance and update all activities as per set process in the officer portfolio
• Prepare weekly dispatches of transferred logbooks as per scheduled dispatch dates and send out confirmation emails to the respective branches
• Escalate to supervisor all issues pertaining to cabinets {faulty or otherwise}.

What are we looking for:

• You are passionate about our mission to empower entrepreneurs.
• A minimum of a Bachelor’s Degree or Diploma in a Business related field.
• You bring at least one (1) year of working experience within the asset financing industry or call center as an intern or full-time employee.
• Self-motivated with high energy and ability to prioritize, meet deadlines, and flexibility to adopt fast-paced and dynamic working environments
• Ability to deal with challenging Customers through demonstration of high negotiation skills and ability to perceive, interpret, demonstrate, control, evaluate, and use emotions to communicate with and relate to Customers effectively and constructively
• Excellent communication skills and ability to build rapport, work and blend with a team of individuals from diverse backgrounds
• Excellent interpersonal skills with a spirit to go an extra mile and assist other team members and customers reach a win-win outcome.
• Ethical, compliant professional with no criminal records.
• Willingness to work various hours as business demands, including late nights, weekends, and holidays.

• Sort and file received logbooks {from dealer and from NTSA} in the designated logbook cabinets while maintaining minimum unfiled backlog as agreed with Supervisor
• Retrieve dealer logbooks from cabinets for exchange at NTSA and pulling of logbooks for transfer for issuance to the logbook transfer officers
• Maintain and check pulling list for eligible client transfer logbooks and pull required numbers for transfer team as per set KPIs
• Weekly check to confirm archived logbook requests as well as the movement between branches list to ensure these are included in weekly dispatches and sent out to branches
• Pull and issue insurance logbooks to the insurance department and ensure proper updates in Movement file
• Make calls to clients to notify them of transfers done to their E Citizen account, guide them on ownership acceptance and update all activities as per set process in the officer portfolio
• Prepare weekly dispatches of transferred logbooks as per scheduled dispatch dates and send out confirmation emails to the respective branches
• Escalate to supervisor all issues pertaining to cabinets {faulty or otherwise}.

• High negotiation skills
• Ability to perceive, interpret, demonstrate, control, evaluate, and use emotions to communicate with and relate to Customers effectively and constructively
• Excellent communication skills
• Ability to build rapport
• Ability to work and blend with a team of individuals from diverse backgrounds
• Excellent interpersonal skills
• Spirit to go an extra mile and assist other team members and customers reach a win-win outcome
• Ethical and compliant professional

• A minimum of a Bachelor’s Degree or Diploma in a Business related field.
• At least one (1) year of working experience within the asset financing industry or call center as an intern or full-time employee.
• Self-motivated with high energy
• Ability to prioritize
• Ability to meet deadlines
• Flexibility to adopt fast-paced and dynamic working environments
• Ethical, compliant professional with no criminal records.