Customs and Forwarding Subject Matter Expert position at NextSun Global Logistics assessing strategic workflow and system review for cross-border freight forwarding, requiring 7+ years experience in cross-border freight forwarding and customs clearance along the Northern Corridor, in a logistics environment, remote or hybrid role.

Scope of Work

Strategic Workflow & System Review: Assess the practical flow of operations across the Client, Clearing Agent, and Transporter portals, ensuring real-world variables like freight types and Incoterms are captured.

Compliance & Document Audit: Verify that the Digital Compliance & Document Vault and duty payment portals satisfy operational requirements for key revenue authorities (KRA, URA, RRA, DGDA, and OBR).

Milestone & Escrow Evaluation: Analyze GPS milestone checkpoints for operational realism and review automated escrow triggers to ensure they do not expose parties to undue risk.

Critical Gap Analysis: Identify missing steps or edge cases (e.g., extended customs holds) and provide a prioritized list for the development team before final QA.

Transit Cargo Checklist: Develop a comprehensive checklist of transit cargo requirements for the Kenya/Uganda, Kenya/Uganda/Rwanda, Kenya/Uganda/Burundi, and Kenya/Uganda/Rwanda/DRC corridors.

Deliverables

Pre-Launch Gap Analysis Report: A document detailing every missing operational requirement and workflow misalignment in the current build.

Resolution Roadmap: Actionable, prioritized recommendations for the development team to address identified gaps before code freeze.

Dispute & Edge-Case Advisory: A framework advising administrators on handling realworld escrow disputes and logistical delays using current tools.

Transit Cargo Requirements Checklist: A compiled guide detailing the necessary documentation and regulatory conditions for transit cargo crossing the specified regional border points.

Qualifications & Engagement Logistics

Experience & Mastery: 7+ years in cross-border freight forwarding and customs clearance along the Northern Corridor, with a deep understanding of EAC Single Customs Territory procedures and national systems.

Vision & Communication: Ability to identify deviations from on-the-ground operational reality and translate complex logistics into clear directives for software engineers.

Engagement Details: This is a short-term, immediate-start role (remote or hybrid in East Africa), where the consultant will receive access to live staging links and demo accounts.

Access: The consultant will be provided access to the live staging links for the Customer Portal, Admin Portal, and demo accounts for the Client, Clearing Agent and Transporter.

• Assess the practical flow of operations across the Client, Clearing Agent, and Transporter portals, ensuring real-world variables like freight types and Incoterms are captured.
• Verify that the Digital Compliance & Document Vault and duty payment portals satisfy operational requirements for key revenue authorities (KRA, URA, RRA, DGDA, and OBR).
• Analyze GPS milestone checkpoints for operational realism and review automated escrow triggers to ensure they do not expose parties to undue risk.
• Identify missing steps or edge cases (e.g., extended customs holds) and provide a prioritized list for the development team before final QA.
• Develop a comprehensive checklist of transit cargo requirements for the Kenya/Uganda, Kenya/Uganda/Rwanda, Kenya/Uganda/Burundi, and Kenya/Uganda/Rwanda/DRC corridors.

• Cross-border freight forwarding
• Customs clearance
• EAC Single Customs Territory procedures
• National customs systems
• Workflow assessment
• System review
• Compliance and document auditing
• Gap analysis
• Communication with software engineers

• 7+ years in cross-border freight forwarding and customs clearance along the Northern Corridor.
• Deep understanding of EAC Single Customs Territory procedures and national systems.
• Ability to identify deviations from on-the-ground operational reality.
• Ability to translate complex logistics into clear directives for software engineers.