Vacancy title:
Direct Debit and Payroll Collections Lead

[Type: FULL_TIME, Industry: Consulting, Category: Management, Accounting & Finance, Business Operations]

Jobs at:
Unifi

Deadline of this Job:
Sunday, February 22 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Monday, February 9 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Responsibilities

• Lead and manage the collections team, ensuring high standards of operational execution across all collections functions.
• Creating and maintaining relationships with Banks, Employers and other external stakeholders
• Execute direct debits and payroll deductions for clients who have defaulted.
• Ensure timely identification, investigation and clearance of clearing and suspense accounts related to collections activities, working closely with the Manzi and Finance teams to resolve variances and reconciling differences.
• Be super critical of issues that negatively affect clients and push to resolve them.
• Develop and implement strategies to improve collections processes and performance while looking at more ways of collecting.
• Set departmental goals and monitor progress to ensure targets are met
• Monitor and analyse collections data to identify trends and areas for improvement.
• Ensure compliance with all relevant regulations and company policies in collections activities.
• Identify and mitigate risks associated with the collections process.
• Maintain accurate records and documentation of collections activities and decisions.
• Work closely with other departments, such as Finance, Customer Service, and Recoveries, to ensure coordinated efforts in debt recovery.
• Prepare and present regular reports on collections performance to senior management.
• Be in touch with what our competitors are doing.

Requirements

• Degree in Banking and Finance or equivalent professional qualifications
• Prior working experience with Google Workspace applications would be beneficial, but not essential. (Gmail, Docs, Sheets)
• Direct Debit and/or Payroll deduction experience is a MUST

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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