CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

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Job Description

• Generate Sales – as per Targets – for Airtime, Acquisitions & Devices
• Monitor the client's inventory and consignment stock for accurate balance of inventory movements and physical stock daily
• Manage daily cash float and account for daily sales
• Support and implement the customer experience improvement strategies for increased sales
• Offer technical support to customers, especially on configuration of data devices

Principal Outputs for this role

• Revenue – Achieve set targets in Airtime, Routers, Handsets
• Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
• Quality Acquisitions – in terms of FRA, ARPU
• The Client's Brand NPS –
• Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
• Ticketing Customer Escalations & Offering First Level Resolution

New Business Development –

• Looking for new leads & closing them,
• Document, Track, Manage, & Grow Individual Customer Database Portfolio

Requirements

• Diploma/Bachelor’s Degree in Business, Marketing or related field
• At least 1 year experience in sales
• Have experience with live@home (Fixed Internet)

Competencies

Technical competencies:

• Marketing skills
• Product Knowledge
• Upselling and Cross selling
• Solution Oriented
• Customer relationship management.

Core competencies

• Customer focus
• Networking and building partnerships
• Influencing and negotiating
• Analytical thinking

Leadership competencies

• Strategic orientation
• Business Acumen
• Results orientation
• Developing self/others

• Generate Sales – as per Targets – for Airtime, Acquisitions & Devices
• Monitor the client's inventory and consignment stock for accurate balance of inventory movements and physical stock daily
• Manage daily cash float and account for daily sales
• Support and implement the customer experience improvement strategies for increased sales
• Offer technical support to customers, especially on configuration of data devices
• Revenue – Achieve set targets in Airtime, Routers, Handsets
• Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
• Quality Acquisitions – in terms of FRA, ARPU
• The Client's Brand NPS –
• Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
• Ticketing Customer Escalations & Offering First Level Resolution
• Looking for new leads & closing them,
• Document, Track, Manage, & Grow Individual Customer Database Portfolio

• Marketing skills
• Product Knowledge
• Upselling and Cross selling
• Solution Oriented
• Customer relationship management.
• Customer focus
• Networking and building partnerships
• Influencing and negotiating
• Analytical thinking
• Strategic orientation
• Business Acumen
• Results orientation
• Developing self/others

• Diploma/Bachelor’s Degree in Business, Marketing or related field
• At least 1 year experience in sales
• Have experience with live@home (Fixed Internet)