About the role

This role will be responsible for driving Apeiro Kenya's financial sustainability, operational excellence and long-term organizational growth. The role serves as the primary liaison between Apeiro and key client stakeholders, ensuring timely revenue collection, strong strategic partnerships and successful delivery of digital health transformation initiatives. Initially focused on strengthening operational performance, project delivery, resource optimization and thought leadership, the position will evolve to provide oversight of Product and Engineering functions.

What you'll do

• Own the end-to-end accounts receivable process, ensuring invoices are submitted accurately, tracked effectively, and payments are collected within agreed timelines.
• Build and maintain strong relationships with key decision-makers, finance leaders, government agencies, healthcare providers, and private sector stakeholders to facilitate timely payments and strengthen strategic partnerships.
• Act as the primary point of engagement for resolving commercial, contractual, and operational issues that may impact revenue collection or client satisfaction.
• Lead the planning, execution, and successful delivery of digital health transformation projects, ensuring alignment with client objectives, timelines, budgets, and quality standards.
• Oversee project governance activities, including project planning, risk management, stakeholder communication, and progress reporting.
• Monitor resource utilization, workforce capacity, and team performance across the Kenya office, ensuring optimal allocation of people and operational efficiency.
• Drive continuous improvement initiatives that enhance operational effectiveness, service delivery, and organizational performance.
• Establish and maintain knowledge management frameworks to capture best practices, project learnings, standard operating procedures, and institutional knowledge.
• Represent Apeiro Kenya through thought leadership initiatives, including industry forums, white papers, strategic publications, and healthcare technology engagements.
• Provide operational oversight for Product and Engineering teams, ensuring product roadmaps and technical priorities are aligned with local customer requirements and business objectives.
• Collaborate with Product Management and Engineering leadership to prioritize enhancements, product releases, and technology investments.
• Define, implement, monitor, and continuously improve Service Level Agreements (SLAs) governing Operations and Maintenance (O&M) services for deployed digital health platforms.
• Monitor service performance against agreed SLAs and implement corrective actions to improve service quality and customer satisfaction.
• Ensure the availability, stability, performance, and security of deployed health technology platforms through effective operational governance.
• Oversee system maintenance activities, upgrades, patches, incident management, and lifecycle planning to minimize service disruptions.
• Manage operational risks, escalations, and critical incidents while ensuring timely resolution and effective stakeholder communication.
• Collaborate with Finance, Operations, Product, Engineering, and Executive Leadership to support strategic planning, business growth, and operational excellence.
• Prepare executive reports, operational dashboards, and performance metrics to support informed decision-making and organizational governance.

What we're looking for

• Bachelor's degree in Business Administration, Project Management, Information Technology, Computer Science, Public Health, Health Informatics, or a related field. A Master's degree is an added advantage.
• Minimum of 10 years of progressive professional experience, with a proven track record in a senior operational, programme management, or leadership role within the Kenyan market.
• Demonstrated success managing Business-to-Business (B2B) and Business-to-Government (B2G) engagements, including accounts receivable, contract management, and complex payment cycles.
• Proven experience building and managing strategic relationships with government agencies, healthcare institutions, development partners, and executive stakeholders.
• Experience leading large-scale digital transformation programmes, preferably within healthcare, public sector, or enterprise technology environments.
• Strong experience overseeing cross-functional teams including Product Management, Engineering, Operations, Project Management, and Customer Success.
• Demonstrated experience managing project portfolios, programme governance, budgets, resource planning, and organizational performance.
• Strong knowledge of performance management, organizational design, workforce planning, and operational excellence principles.
• Experience establishing and monitoring Service Level Agreements (SLAs), operational KPIs, and service delivery frameworks.
• Excellent stakeholder management, negotiation, communication, and executive presentation skills.
• Strong analytical, financial, and strategic problem-solving capabilities with the ability to drive business growth and operational improvements.
• Proven ability to lead organizational change, manage competing priorities, and deliver results within fast-paced, high-growth environments.

Nice to have

• An MBA or Master's degree in Business Administration, Project Management, Public Administration, Health Management, or a related field is highly preferred.
• Experience working within digital health, HealthTech, healthcare financing, or public health programmes is an added advantage.
• Professional certifications such as PMP, PRINCE2, ITIL, or Agile/Scrum certifications are highly desirable.
• Demonstrated experience working with government institutions, donor-funded programmes, or international development organizations is an added advantage.

• Own the end-to-end accounts receivable process, ensuring invoices are submitted accurately, tracked effectively, and payments are collected within agreed timelines.
• Build and maintain strong relationships with key decision-makers, finance leaders, government agencies, healthcare providers, and private sector stakeholders to facilitate timely payments and strengthen strategic partnerships.
• Act as the primary point of engagement for resolving commercial, contractual, and operational issues that may impact revenue collection or client satisfaction.
• Lead the planning, execution, and successful delivery of digital health transformation projects, ensuring alignment with client objectives, timelines, budgets, and quality standards.
• Oversee project governance activities, including project planning, risk management, stakeholder communication, and progress reporting.
• Monitor resource utilization, workforce capacity, and team performance across the Kenya office, ensuring optimal allocation of people and operational efficiency.
• Drive continuous improvement initiatives that enhance operational effectiveness, service delivery, and organizational performance.
• Establish and maintain knowledge management frameworks to capture best practices, project learnings, standard operating procedures, and institutional knowledge.
• Represent Apeiro Kenya through thought leadership initiatives, including industry forums, white papers, strategic publications, and healthcare technology engagements.
• Provide operational oversight for Product and Engineering teams, ensuring product roadmaps and technical priorities are aligned with local customer requirements and business objectives.
• Collaborate with Product Management and Engineering leadership to prioritize enhancements, product releases, and technology investments.
• Define, implement, monitor, and continuously improve Service Level Agreements (SLAs) governing Operations and Maintenance (O&M) services for deployed digital health platforms.
• Monitor service performance against agreed SLAs and implement corrective actions to improve service quality and customer satisfaction.
• Ensure the availability, stability, performance, and security of deployed health technology platforms through effective operational governance.
• Oversee system maintenance activities, upgrades, patches, incident management, and lifecycle planning to minimize service disruptions.
• Manage operational risks, escalations, and critical incidents while ensuring timely resolution and effective stakeholder communication.
• Collaborate with Finance, Operations, Product, Engineering, and Executive Leadership to support strategic planning, business growth, and operational excellence.
• Prepare executive reports, operational dashboards, and performance metrics to support informed decision-making and organizational governance.

• Financial Acumen
• Stakeholder Management
• Operational Management
• Project Management
• Digital Transformation
• Revenue Assurance
• B2B/B2G Payment Management
• Performance Management
• Organizational Design
• SLA Governance

• Bachelor's degree in Business Administration, Project Management, Information Technology, Computer Science, Public Health, Health Informatics, or a related field. A Master's degree is an added advantage.
• Minimum of 10 years of progressive professional experience, with a proven track record in a senior operational, programme management, or leadership role within the Kenyan market.
• Demonstrated success managing Business-to-Business (B2B) and Business-to-Government (B2G) engagements, including accounts receivable, contract management, and complex payment cycles.
• Proven experience building and managing strategic relationships with government agencies, healthcare institutions, development partners, and executive stakeholders.
• Experience leading large-scale digital transformation programmes, preferably within healthcare, public sector, or enterprise technology environments.
• Strong experience overseeing cross-functional teams including Product Management, Engineering, Operations, Project Management, and Customer Success.
• Demonstrated experience managing project portfolios, programme governance, budgets, resource planning, and organizational performance.
• Strong knowledge of performance management, organizational design, workforce planning, and operational excellence principles.
• Experience establishing and monitoring Service Level Agreements (SLAs), operational KPIs, and service delivery frameworks.
• Excellent stakeholder management, negotiation, communication, and executive presentation skills.
• Strong analytical, financial, and strategic problem-solving capabilities with the ability to drive business growth and operational improvements.
• Proven ability to lead organizational change, manage competing priorities, and deliver results within fast-paced, high-growth environments.
• An MBA or Master's degree in Business Administration, Project Management, Public Administration, Health Management, or a related field is highly preferred.
• Experience working within digital health, HealthTech, healthcare financing, or public health programmes is an added advantage.
• Professional certifications such as PMP, PRINCE2, ITIL, or Agile/Scrum certifications are highly desirable.
• Demonstrated experience working with government institutions, donor-funded programmes, or international development organizations is an added advantage.