CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We’re also on a mission to create meaningful work for as many people as possible.

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Director, Technology Operations

Job Type

Full Time , Hybrid

Qualification

BA/BSc/HND , MBA/MSc/MA

Experience

10 years

Location

Nairobi

Job Field

ICT / Computer

Role Summary

As Director, Technology Operations, you will hold executive accountability for CloudFactory's IT infrastructure, service delivery, and technology operations, setting the strategic direction and investment roadmap for the function. You will govern disaster recovery, security, and compliance programs, own the IT Operations budget and P&L, and lead and develop the senior managers who run our infrastructure and operations teams. This is a high-impact leadership opportunity to shape CloudFactory's technology operating model while contributing to a mission-driven organization.

Please note: This is a full-time, fixed-term employee position with an expected duration of 9 months.

Responsibilities:

Infrastructure Strategy and Governance

Provide executive sponsorship and governance of the organization's infrastructure strategy and investment roadmap.

Approve major data centre investment decisions, hardware refresh programmes, and network architecture changes.

Ensure the on-premise estate is rationalized and optimized in line with the organization's cloud-first strategy and long-term infrastructure direction.

Domain and Security Governance

Provide governance oversight of the organization's domain portfolio, security programme, and certificate management framework.

Approve material changes to domain security policy or strategy, ensuring alignment with the organization's broader information security and brand protection obligations.

SaaS and Vendor Strategy

Set the strategic approach to SaaS platform governance, vendor management, and application portfolio rationalization.

Approve major SaaS procurement decisions and strategic vendor contracts.

Hold the function accountable for SaaS SLA adherence, quality assurance standards, and end-user experience.

Disaster Recovery And Business Continuity

Hold ultimate accountability for the organization's IT disaster recovery and business continuity posture.

Approve DR/BCP strategy, RTO/RPO targets, and material changes to recovery architecture.

Sponsor investments required to uplift recovery capability in line with organizational risk appetite.

Governance, Risk, and Compliance

Establish the governance, risk, and compliance framework for IT Operations and Automation.

Ensure effective enterprise-wide risk treatment, regulatory adherence, and audit readiness.

Set the compliance culture and accountability standards for the function.

Innovation and Technology Vision

Set the innovation vision and culture for the entire IT Operations and Automation function.

Champion the exploration and adoption of emerging technologies, including AIOps, intelligent automation, and cloud-native capabilities.

Create the conditions for innovation by establishing clear pathways from idea to implementation, and measure and report on innovation outcomes.

People Leadership

Lead and develop the IT Operations and Automation function at the most senior level, directly managing Technology Operations Managers.

Define the people strategy, workforce plan, and capability development roadmap for the function.

Set the culture, values, and leadership standards for the function, and develop the next generation of technology leaders through mentorship and structured development.

Requirements

Must-have skills (required)

Extensive senior leadership experience in IT operations, infrastructure, or technology operations, including P&L and budget ownership.

Proven track record setting technology strategy and investment roadmaps at an organizational level.

Deep expertise in infrastructure, cloud platforms, disaster recovery, and business continuity planning.

Strong governance, risk, and compliance experience, with a track record of ensuring regulatory adherence and audit readiness.

Experience managing strategic vendor relationships and major technology procurement decisions.

Strong people leadership experience, with a track record developing senior managers and building organizational capability.

Excellent stakeholder management skills, able to present financial and technology performance to board and executive audiences.

Strategic mindset, able to align technology investment with business objectives.

Academic and Professional Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree a plus.

10+ years of experience in IT operations or infrastructure, including 3+ years in a senior leadership role.

Nice-to-have skills (preferred)

Experience with AIOps and intelligent automation platforms.

Experience leading IT operations in a global, distributed organization.

Experience with cloud financial management (FinOps).

• Provide executive sponsorship and governance of the organization's infrastructure strategy and investment roadmap.
• Approve major data centre investment decisions, hardware refresh programmes, and network architecture changes.
• Ensure the on-premise estate is rationalized and optimized in line with the organization's cloud-first strategy and long-term infrastructure direction.
• Provide governance oversight of the organization's domain portfolio, security programme, and certificate management framework.
• Approve material changes to domain security policy or strategy, ensuring alignment with the organization's broader information security and brand protection obligations.
• Set the strategic approach to SaaS platform governance, vendor management, and application portfolio rationalization.
• Approve major SaaS procurement decisions and strategic vendor contracts.
• Hold the function accountable for SaaS SLA adherence, quality assurance standards, and end-user experience.
• Hold ultimate accountability for the organization's IT disaster recovery and business continuity posture.
• Approve DR/BCP strategy, RTO/RPO targets, and material changes to recovery architecture.
• Sponsor investments required to uplift recovery capability in line with organizational risk appetite.
• Establish the governance, risk, and compliance framework for IT Operations and Automation.
• Ensure effective enterprise-wide risk treatment, regulatory adherence, and audit readiness.
• Set the compliance culture and accountability standards for the function.
• Set the innovation vision and culture for the entire IT Operations and Automation function.
• Champion the exploration and adoption of emerging technologies, including AIOps, intelligent automation, and cloud-native capabilities.
• Create the conditions for innovation by establishing clear pathways from idea to implementation, and measure and report on innovation outcomes.
• Lead and develop the IT Operations and Automation function at the most senior level, directly managing Technology Operations Managers.
• Define the people strategy, workforce plan, and capability development roadmap for the function.
• Set the culture, values, and leadership standards for the function, and develop the next generation of technology leaders through mentorship and structured development.

• Extensive senior leadership experience in IT operations, infrastructure, or technology operations, including P&L and budget ownership.
• Proven track record setting technology strategy and investment roadmaps at an organizational level.
• Deep expertise in infrastructure, cloud platforms, disaster recovery, and business continuity planning.
• Strong governance, risk, and compliance experience, with a track record of ensuring regulatory adherence and audit readiness.
• Experience managing strategic vendor relationships and major technology procurement decisions.
• Strong people leadership experience, with a track record developing senior managers and building organizational capability.
• Excellent stakeholder management skills, able to present financial and technology performance to board and executive audiences.
• Strategic mindset, able to align technology investment with business objectives.
• Experience with AIOps and intelligent automation platforms.
• Experience leading IT operations in a global, distributed organization.
• Experience with cloud financial management (FinOps).

• Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree a plus.
• 10+ years of experience in IT operations or infrastructure, including 3+ years in a senior leadership role.