Background information about the job or company (e.g., role context, company overview)

We believe in the power of technology to change the way we live, and we're committed to helping you use it. We are a team of logistics and delivery experts with a passion for innovation, who have been working to make logistics easier for retailers and restaurants across Kenya. We've built an on-demand delivery service that allows you to get your product o...

Responsibilities or duties

Responsibilities:

• Ensure all orders are dispatched in a timely manner.
• Follow up on order journeys to ensure timely delivery of orders.
• Ensure we have enough rider capacity to handle all orders and escalate any capacity issues that may arise.
• Handle all order issues raised by riders and offer solutions in a timely manner.
• Act as the first point of contact for the company’s Logistics clients and responsible for handling all order issues raised by the clients.
• Coordinate with other departments i.e. Call center, fleet etc. to ensure the delivery process is seamless.
• Capture data in a timely manner on any causes of order delays.
• Any other role as assigned by the Dispatch manager.

Qualifications or requirements (e.g., education, skills)

Qualifications and Requirements:

• Diploma in Business or other related field.
• Computer Literate
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.

Experience needed

At least 3 years of experience in a logistics or delivery role

• Ensure all orders are dispatched in a timely manner.
• Follow up on order journeys to ensure timely delivery of orders.
• Ensure we have enough rider capacity to handle all orders and escalate any capacity issues that may arise.
• Handle all order issues raised by riders and offer solutions in a timely manner.
• Act as the first point of contact for the company’s Logistics clients and responsible for handling all order issues raised by the clients.
• Coordinate with other departments i.e. Call center, fleet etc. to ensure the delivery process is seamless.
• Capture data in a timely manner on any causes of order delays.
• Any other role as assigned by the Dispatch manager.

• Computer Literate
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.

• Diploma in Business or other related field.
• Computer Literate
• At least 3 years of experience in a logistics or delivery role
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.