Background

This role is for a Dispatch Assistant / Rider at Harleys Limited.

Key Responsibilities

Delivery Operations:

Deliver goods to customers using a company motorbike along assigned routes, ensuring timely, professional and compliant deliveries while maintaining the company's image and obtaining all required proof of delivery.

Vehicle Inspection and Safety Compliance:

Conduct daily motorbike checks, wear all required personal protective equipment (PPE), and report any faults promptly to ensure safe operations in compliance with PPB, OSHA and road safety regulations.

Order Verification and Dispatch Preparation:

Receive, sort and verify orders before dispatch, checking quantities, labels and the condition of items to ensure accurate deliveries.

Loading, Unloading and Goods Handling:

Assist with the safe loading and unloading of goods to prevent damage, and take full responsibility for the condition and accountability of items while in transit.

Customer Service and Conduct:

Provide excellent customer service during deliveries, respond to customer enquiries courteously and report any complaints or delivery issues to the Dispatch Manager.

Documentation and Reporting:

Maintain accurate delivery records, record mileage and fuel usage and submit signed delivery notes, invoices and any payments collected promptly upon returning to the office.

Security and Emergency Response:

Park the motorbike safely in designated areas, remain vigilant to security risks and follow company emergency procedures, reporting any incidents immediately.

Compliance and SOP Adherence:

Comply with all company Standard Operating Procedures (SOPs) and policies relating to dispatch, delivery, safety and quality management.

Motorbike and Workspace Hygiene:

Keep the motorbike and delivery equipment clean and well maintained and assist in maintaining a clean and organised dispatch area when required.

General Dispatch Support:

Support other dispatch activities, including sorting, scanning and loading vehicles, and carry out any other duties assigned by management.

Qualifications & Experience

Education

Minimum KCSE Certificate. A Certificate and/or Diploma in Logistics or Supply Chain will be an advantage.

Experience

Minimum 2 years of experience in delivery, courier or dispatch operations.

Skills

Valid Motorcycle Riding License (Class “F” or “G”) and good riding record for a minimum of 2 years.

Good understanding of Nairobi routes and surrounding areas.

Fluent in both English and Kiswahili. Knowledge of additional regional languages is an added advantage.

Additional Advantages

Basic training in GDP or GSP will be an advantage.

Basic mechanical knowledge of motorbike operations will be an advantage.

Experience in handling pharmaceuticals or sensitive goods will be an advantage.

• Deliver goods to customers using a company motorbike along assigned routes, ensuring timely, professional and compliant deliveries while maintaining the company's image and obtaining all required proof of delivery.
• Conduct daily motorbike checks, wear all required personal protective equipment (PPE), and report any faults promptly to ensure safe operations in compliance with PPB, OSHA and road safety regulations.
• Receive, sort and verify orders before dispatch, checking quantities, labels and the condition of items to ensure accurate deliveries.
• Assist with the safe loading and unloading of goods to prevent damage, and take full responsibility for the condition and accountability of items while in transit.
• Provide excellent customer service during deliveries, respond to customer enquiries courteously and report any complaints or delivery issues to the Dispatch Manager.
• Maintain accurate delivery records, record mileage and fuel usage and submit signed delivery notes, invoices and any payments collected promptly upon returning to the office.
• Park the motorbike safely in designated areas, remain vigilant to security risks and follow company emergency procedures, reporting any incidents immediately.
• Comply with all company Standard Operating Procedures (SOPs) and policies relating to dispatch, delivery, safety and quality management.
• Keep the motorbike and delivery equipment clean and well maintained and assist in maintaining a clean and organised dispatch area when required.
• Support other dispatch activities, including sorting, scanning and loading vehicles, and carry out any other duties assigned by management.

• Valid Motorcycle Riding License (Class “F” or “G”)
• Good riding record for a minimum of 2 years.
• Good understanding of Nairobi routes and surrounding areas.
• Fluent in both English and Kiswahili.
• Basic mechanical knowledge of motorbike operations.

• Minimum KCSE Certificate.
• A Certificate and/or Diploma in Logistics or Supply Chain will be an advantage.
• Basic training in GDP or GSP will be an advantage.
• Experience in handling pharmaceuticals or sensitive goods will be an advantage.
• Knowledge of additional regional languages is an added advantage.