Harley’s Limited is a leading healthcare and wellbeing solutions provider in East Africa, committed to improving lives through high-quality products and trusted services. With decades of expertise in the distribution and marketing of pharmaceuticals, consumer health, and medical solutions, Harley’s positions itself as a partner of choice across the region.

Our portfolio spans pharmaceuticals, consumer health, animal health, as well as medical and laboratory equipment and consumables, serving hospitals, pharmacies, and healthcare professionals across Kenya, Uganda, and beyond.

Position: Dispatch Assistant / Rider (Mombasa, Kenya)

Harley's Limited is seeking to recruit a dependable and professional Dispatch Assistant / Rider to join our logistics team in Mombasa. The successful candidate will play a key role in supporting dispatch operations by ensuring timely, accurate and efficient delivery of goods, using a company motorbike.

Responsibilities include verifying deliveries, maintaining proper documentation, ensuring safety compliance, and representing the company positively in the field. The Rider will also be responsible for routine motorbike checks and strict adherence to PPB, OSHA, county government and traffic regulations.

WHY JOIN US

Impactful Work: Join a vibrant work environment which promotes innovation, collaboration and professional growth.

Leadership: Experience a leadership team that is accessible, transparent and values employee feedback.

Growth Opportunities: Elevate your career with unparalleled opportunities for professional growth, directly contributing to the evolution of the company.

KEY RESPONSIBILITIES

Delivery Operations: Deliver goods to customers using a company motorbike along assigned routes, ensuring timely, professional and compliant deliveries while maintaining the company's image and obtaining all required proof of delivery.

Vehicle Inspection and Safety Compliance: Conduct daily motorbike checks, wear all required personal protective equipment (PPE), and report any faults promptly to ensure safe operations in compliance with PPB, OSHA and road safety regulations.

Order Verification and Dispatch Preparation: Receive, sort and verify orders before dispatch, checking quantities, labels and the condition of items to ensure accurate deliveries.

Loading, Unloading and Goods Handling: Assist with the safe loading and unloading of goods to prevent damage, and take full responsibility for the condition and accountability of items while in transit.

Customer Service and Conduct: Provide excellent customer service during deliveries, respond to customer enquiries courteously and report any complaints or delivery issues to the Dispatch Manager.

Documentation and Reporting: Maintain accurate delivery records, record mileage and fuel usage and submit signed delivery notes, invoices and any payments collected promptly upon returning to the office.

Security and Emergency Response: Park the motorbike safely in designated areas, remain vigilant to security risks and follow company emergency procedures, reporting any incidents immediately.

Compliance and SOP Adherence: Comply with all company Standard Operating Procedures (SOPs) and policies relating to dispatch, delivery, safety and quality management.

Motorbike and Workspace Hygiene: Keep the motorbike and delivery equipment clean and well maintained and assist in maintaining a clean and organised dispatch area when required.

General Dispatch Support: Support other dispatch activities, including sorting, scanning and loading vehicles, and carry out any other duties assigned by management.

QUALIFICATIONS & EXPERIENCE

• Minimum KCSE Certificate. A Certificate and/or Diploma in Logistics or Supply Chain will be an advantage.

• Valid Motorcycle Riding License (Class “F” or “G”) and good riding record for a minimum of 2 years.

• Basic training in GDP or GSP will be an advantage.

• Minimum 2 years of experience in delivery, courier or dispatch operations.

• Good understanding of Nairobi routes and surrounding areas.

• Basic mechanical knowledge of motorbike operations will be an advantage.

• Experience in handling pharmaceuticals or sensitive goods will be an advantage.

• Fluent in both English and Kiswahili. Knowledge of additional regional languages is an added advantage.

Equal Opportunity Statement

Harley’s Limited is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences.

Please note that only shortlisted candidates who best meet the requirements will be contacted for interviews.

• Deliver goods to customers using a company motorbike along assigned routes, ensuring timely, professional and compliant deliveries while maintaining the company's image and obtaining all required proof of delivery.
• Conduct daily motorbike checks, wear all required personal protective equipment (PPE), and report any faults promptly to ensure safe operations in compliance with PPB, OSHA and road safety regulations.
• Receive, sort and verify orders before dispatch, checking quantities, labels and the condition of items to ensure accurate deliveries.
• Assist with the safe loading and unloading of goods to prevent damage, and take full responsibility for the condition and accountability of items while in transit.
• Provide excellent customer service during deliveries, respond to customer enquiries courteously and report any complaints or delivery issues to the Dispatch Manager.
• Maintain accurate delivery records, record mileage and fuel usage and submit signed delivery notes, invoices and any payments collected promptly upon returning to the office.
• Park the motorbike safely in designated areas, remain vigilant to security risks and follow company emergency procedures, reporting any incidents immediately.
• Comply with all company Standard Operating Procedures (SOPs) and policies relating to dispatch, delivery, safety and quality management.
• Keep the motorbike and delivery equipment clean and well maintained and assist in maintaining a clean and organised dispatch area when required.
• Support other dispatch activities, including sorting, scanning and loading vehicles, and carry out any other duties assigned by management.

• Good understanding of Nairobi routes and surrounding areas.
• Basic mechanical knowledge of motorbike operations.
• Fluent in both English and Kiswahili.

• Minimum KCSE Certificate.
• Valid Motorcycle Riding License (Class “F” or “G”) and good riding record for a minimum of 2 years.
• Minimum 2 years of experience in delivery, courier or dispatch operations.