Mission Description

The Deployment Officer (DO) plays a key role in the successful rollout of Drive Transport Management System across countries. Acting as a local execution backbone, the DO bridges business teams, Key Users, and the Central Project Team to ensure solution readiness, effective training, and smooth Go-live adoption.

The role combines business and solution expertise, training delivery, testing coordination, and post-Go-live support, with a strong focus on user enablement and deployment quality.

Key Responsibilities

Based in Nairobi and reporting to the Drive Central Deployment team, the successful candidate will be responsible for:-

Deployment Preparation

• Build strong knowledge of DRIVE solutions, processes, and deployment methodology
• Support local deployment preparation and prerequisites phase
• Enable and coordinate DRIVE local template completion
• Prepare Key User onboarding, training, and deployment readiness activities

Test & Validation

• Coordinate Key Users during test definition and execution
• Consolidate test plans and ensure business critical scenarios are prioritized
• Identify risks, defects, and readiness gaps impacting deployment
• Ensure test environments (data, access, tools) are ready
• Contribute to Go/No-Go assessment through test and readiness insights

Training & Change Enablement

• Adapt and deliver training materials for Key Users and End Users
• Deliver solution training prior to Go-live
• Work closely with Change Relay and Training Coordinator to ensure user readiness and adoption.

Go-Live & Hypercare

• Provide Level 2 functional support during hypercare
• Ensure proper usage and prioritization of ticketing tools and escalation to Central Team (Level 3)
• Enable Key Users to progressively take ownership of local support
• Deliver additional training as needed post Go-live

Qualifications

• Strong understanding of logistics and/or finance business processes (5 years’ experience on legacies)
• Experience with IT solutions and digital tools; TMS knowledge is a plus
• Proven experience in training delivery and change management
• Project management experience
• Strong command of Microsoft O365 (PowerPoint, Excel, Teams, SharePoint)
• PROSCI certification
• Flexible to travel across AGL Africa countries for training, Go-live, and support

• Build strong knowledge of DRIVE solutions, processes, and deployment methodology
• Support local deployment preparation and prerequisites phase
• Enable and coordinate DRIVE local template completion
• Prepare Key User onboarding, training, and deployment readiness activities
• Coordinate Key Users during test definition and execution
• Consolidate test plans and ensure business critical scenarios are prioritized
• Identify risks, defects, and readiness gaps impacting deployment
• Ensure test environments (data, access, tools) are ready
• Contribute to Go/No-Go assessment through test and readiness insights
• Adapt and deliver training materials for Key Users and End Users
• Deliver solution training prior to Go-live
• Work closely with Change Relay and Training Coordinator to ensure user readiness and adoption.
• Provide Level 2 functional support during hypercare
• Ensure proper usage and prioritization of ticketing tools and escalation to Central Team (Level 3)
• Enable Key Users to progressively take ownership of local support
• Deliver additional training as needed post Go-live

• Logistics and/or finance business processes
• IT solutions and digital tools
• TMS knowledge (plus)
• Training delivery
• Change management
• Project management
• Microsoft O365 (PowerPoint, Excel, Teams, SharePoint)
• PROSCI certification

• Strong understanding of logistics and/or finance business processes (5 years’ experience on legacies)
• Experience with IT solutions and digital tools; TMS knowledge is a plus
• Proven experience in training delivery and change management
• Project management experience
• Strong command of Microsoft O365 (PowerPoint, Excel, Teams, SharePoint)
• PROSCI certification
• Flexible to travel across AGL Africa countries for training, Go-live, and support