Background information about the job or company (e.g., role context, company overview)

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Banks Special General Meeti...

Responsibilities or duties

Specifically, the successful jobholder will be required to:

• Identify and translate AI and digital transformation opportunities into clear business requirements, use cases, process improvements, and measurable business outcomes.
• Conduct business case development, feasibility assessments, impact analysis, benefits tracking, and value realization activities for AI and transformation initiatives.
• Collaborate with cross-functional teams to support AI solution design, testing, implementation, rollout, and adoption across the business.
• Drive continuous improvement, stakeholder alignment, change management, and operational readiness for AI-enabled solutions.
• Ensure all initiatives comply with governance, risk, audit, regulatory, and operational control requirements through proper documentation, traceability, and risk management.

Qualifications or requirements (e.g., education, skills)

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Business, Information Technology, Information Systems, Statistics, Economics, Engineering, or a related field.
• A Master’s degree or Professional certification in Business Analysis, Agile Delivery, Product Ownership, Process Improvement, or Project Management will be an added advantage.
• Exposure or training in AI, analytics, automation, process redesign, or data governance will be an added advantage.

Experience needed

• A minimum of 5 years’ relevant experience in Business Analysis, Process Improvement, Transformation, Digital Delivery, Product Delivery, or Analytics-Enabled Change within a complex organization.
• Strong capability in requirements elicitation, process analysis, business case development, stakeholder engagement, and benefits tracking.
• Experience working across business, technology, operations, data, governance, compliance, and risk teams.
• Strong analytical, facilitation, communication, and documentation skills with the ability to simplify complex concepts into practical business language.
• A good understanding of digital delivery, systems integration, customer journeys, operational processes, and data-driven solution design.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

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• Identify and translate AI and digital transformation opportunities into clear business requirements, use cases, process improvements, and measurable business outcomes.
• Conduct business case development, feasibility assessments, impact analysis, benefits tracking, and value realization activities for AI and transformation initiatives.
• Collaborate with cross-functional teams to support AI solution design, testing, implementation, rollout, and adoption across the business.
• Drive continuous improvement, stakeholder alignment, change management, and operational readiness for AI-enabled solutions.
• Ensure all initiatives comply with governance, risk, audit, regulatory, and operational control requirements through proper documentation, traceability, and risk management.

• Strong capability in requirements elicitation, process analysis, business case development, stakeholder engagement, and benefits tracking.
• Experience working across business, technology, operations, data, governance, compliance, and risk teams.
• Strong analytical, facilitation, communication, and documentation skills with the ability to simplify complex concepts into practical business language.
• A good understanding of digital delivery, systems integration, customer journeys, operational processes, and data-driven solution design.

• A Bachelor’s degree in Business, Information Technology, Information Systems, Statistics, Economics, Engineering, or a related field.
• A Master’s degree or Professional certification in Business Analysis, Agile Delivery, Product Ownership, Process Improvement, or Project Management will be an added advantage.
• Exposure or training in AI, analytics, automation, process redesign, or data governance will be an added advantage.