About the role

Drive the pilot and rollout of the Electronic Quality Management System (EQMS) across designated facilities, digitizing quality management processes (document control, incident reporting, audits, CAPA) and aligning the system with accreditation and regulatory requirements (e.g., ISO 9001, ISO 15189, KENAS, SafeCare/JCI frameworks as applicable).

What you'll do

• Lead requirements gathering, business process analysis, and gap assessments of existing hospital quality management processes against Enterprise Quality Management System (EQMS) capabilities.
• Configure, implement, and deploy EQMS modules including Document Control, Non-Conformance Management, Incident Management, Corrective and Preventive Actions (CAPA), Internal Audits, Risk Registers, Training Management, and Management Review.
• Migrate quality management documentation, including policies, Standard Operating Procedures (SOPs), forms, templates, and registers, into the EQMS while ensuring appropriate version control, approval workflows, and user access permissions.
• Coordinate and execute EQMS pilot implementations at selected healthcare facilities, including pilot planning, success criteria definition, user adoption monitoring, evaluation, and recommendations for wider rollout.
• Deliver end-user training, super-user enablement, and change management activities for Quality Managers, Heads of Department (HODs), and other facility users to promote successful system adoption.
• Support healthcare facilities in aligning EQMS workflows with accreditation standards, regulatory compliance requirements, quality assurance frameworks, and audit readiness initiatives.
• Collaborate with HMIS, Product, Engineering, and Implementation teams to ensure seamless integration between quality management processes and clinical, operational, and administrative systems.
• Coordinate User Acceptance Testing (UAT), defect management, issue resolution, and business validation activities throughout the implementation lifecycle.
• Prepare and maintain implementation documentation, including project plans, implementation schedules, issue logs, risk registers, meeting minutes, status reports, and pilot evaluation reports.
• Monitor implementation progress, project milestones, deliverables, and key performance indicators, proactively identifying and escalating implementation risks.
• Support post-implementation stabilization, hypercare activities, knowledge transfer, and operational handover to Service Desk and support teams.
• Contribute to continuous improvement initiatives by identifying process optimization opportunities, documenting lessons learned, and recommending enhancements to EQMS implementation methodologies.

What we're looking for

• Bachelor's degree in Health Informatics, Quality Management, Healthcare Administration, Clinical Medicine, Nursing, Medical Laboratory Science, Public Health, Information Technology, or a related field.
• Minimum of 2 years' experience supporting healthcare quality management systems, quality assurance programmes, or clinical governance initiatives within a hospital, laboratory, or healthcare environment.
• At least 1 year of hands-on experience implementing, configuring, administering, or supporting an Electronic Quality Management System (EQMS) or a similar digital quality platform.
• Working knowledge of hospital accreditation standards, quality assurance frameworks, regulatory compliance requirements, and continuous quality improvement methodologies.
• Demonstrated experience managing document control processes, Corrective and Preventive Action (CAPA) programmes, non-conformance management, internal audits, and quality improvement initiatives within a hospital or laboratory setting.
• Experience planning and executing User Acceptance Testing (UAT), system validation, implementation support, and post-go-live activities.
• Proven experience delivering end-user training, change management, and user adoption initiatives within clinical or healthcare environments.
• Strong understanding of healthcare operational workflows and quality management processes across clinical and administrative departments.
• Excellent analytical, problem-solving, stakeholder engagement, facilitation, and communication skills.
• Experience preparing implementation documentation, Standard Operating Procedures (SOPs), training materials, quality reports, and implementation status reports.
• Ability to manage multiple implementation activities while working effectively under pressure and meeting project deadlines.
• Willingness and ability to travel to healthcare facilities during implementation, training, and post-implementation support activities.

Nice to have

• 1 year of experience implementing or administering an electronic QMS platform

• Lead requirements gathering, business process analysis, and gap assessments of existing hospital quality management processes against Enterprise Quality Management System (EQMS) capabilities.
• Configure, implement, and deploy EQMS modules including Document Control, Non-Conformance Management, Incident Management, Corrective and Preventive Actions (CAPA), Internal Audits, Risk Registers, Training Management, and Management Review.
• Migrate quality management documentation, including policies, Standard Operating Procedures (SOPs), forms, templates, and registers, into the EQMS while ensuring appropriate version control, approval workflows, and user access permissions.
• Coordinate and execute EQMS pilot implementations at selected healthcare facilities, including pilot planning, success criteria definition, user adoption monitoring, evaluation, and recommendations for wider rollout.
• Deliver end-user training, super-user enablement, and change management activities for Quality Managers, Heads of Department (HODs), and other facility users to promote successful system adoption.
• Support healthcare facilities in aligning EQMS workflows with accreditation standards, regulatory compliance requirements, quality assurance frameworks, and audit readiness initiatives.
• Collaborate with HMIS, Product, Engineering, and Implementation teams to ensure seamless integration between quality management processes and clinical, operational, and administrative systems.
• Coordinate User Acceptance Testing (UAT), defect management, issue resolution, and business validation activities throughout the implementation lifecycle.
• Prepare and maintain implementation documentation, including project plans, implementation schedules, issue logs, risk registers, meeting minutes, status reports, and pilot evaluation reports.
• Monitor implementation progress, project milestones, deliverables, and key performance indicators, proactively identifying and escalating implementation risks.
• Support post-implementation stabilization, hypercare activities, knowledge transfer, and operational handover to Service Desk and support teams.
• Contribute to continuous improvement initiatives by identifying process optimization opportunities, documenting lessons learned, and recommending enhancements to EQMS implementation methodologies.

• Electronic Quality Management System (EQMS)
• Document Control
• CAPA Management
• Internal Audits
• Process Mapping
• Change Management
• ISO 9001
• ISO 15189
• KENAS
• SafeCare/JCI frameworks
• Gap Analysis

• Bachelor's degree in Health Informatics, Quality Management, Healthcare Administration, Clinical Medicine, Nursing, Medical Laboratory Science, Public Health, Information Technology, or a related field.
• Minimum of 2 years' experience supporting healthcare quality management systems, quality assurance programmes, or clinical governance initiatives within a hospital, laboratory, or healthcare environment.
• At least 1 year of hands-on experience implementing, configuring, administering, or supporting an Electronic Quality Management System (EQMS) or a similar digital quality platform.
• Working knowledge of hospital accreditation standards, quality assurance frameworks, regulatory compliance requirements, and continuous quality improvement methodologies.
• Demonstrated experience managing document control processes, Corrective and Preventive Action (CAPA) programmes, non-conformance management, internal audits, and quality improvement initiatives within a hospital or laboratory setting.
• Experience planning and executing User Acceptance Testing (UAT), system validation, implementation support, and post-go-live activities.
• Proven experience delivering end-user training, change management, and user adoption initiatives within clinical or healthcare environments.
• Strong understanding of healthcare operational workflows and quality management processes across clinical and administrative departments.
• Excellent analytical, problem-solving, stakeholder engagement, facilitation, and communication skills.
• Experience preparing implementation documentation, Standard Operating Procedures (SOPs), training materials, quality reports, and implementation status reports.
• Ability to manage multiple implementation activities while working effectively under pressure and meeting project deadlines.
• Willingness and ability to travel to healthcare facilities during implementation, training, and post-implementation support activities.
• 1 year of experience implementing or administering an electronic QMS platform